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Customer Service Representative

Nebraska Humane Society Omaha, NE

Job Description


Full-time; 36 Hours/Week

Monday, Wednesday-Friday (12:00-7:30pm)

Sunday (10:00am-5:30pm)

Tuesdays and Saturdays off


Principal Duties:

  • Greet, assist and direct the public
  • Perform data entry for all Customer Service activities and other departments in the agency
  • Assist customers with/and process adoptions
  • Reconcile cash, checks, and credit card payments with data entry to the system
  • Maintain and balance individual daily cash drawers; handle large sums of money
  • Sell pet licenses
  • Accept monetary and non-monetary donations from the public
  • Assist public with Rainbow Bridge services by offering compassion and assistance with RB packages available
  • Register the public for all NHS offered community classes, i.e. dog obedience, Camp Kindness, Pet Avocation applications, Breeders Permits, Feral Cat Colony applications, volunteer applications, foster care applications, etc.
  • Resolve customer complaints in person and on the phone
  • Intake and process all over the counter stray animals (including wildlife); and owner surrendered animals that are brought to the shelter
  • Intake and process all over the counter animals brought in from outside agencies, rescues, etc.
  • Prescreen owner surrendered animals for entry into the adoption program
  • Scan all incoming animals for a microchip and transfer all incoming animals from traps and carriers
  • Be able to identify and properly handle aggressive animals
  • Record and report behavior and/or medical observations on incoming animals
  • Impound animals back to owners who can provide proof of ownership, per individual city ordinances – charging appropriate fees, etc.
  • Educate the public on city ordinances and proper care of animals
  • Write clear and concise memos
  • Complete customer Lost and Found reports and walk public through stray kennels to identify pets
  • Perform follow up calls to customers with current Lost/Found reports on file
  • Represent NHS in a professional, compassionate manner to the public
  • Perform any and all other duties as may be assigned by the Customer Service Director
  • Based on departmental needs, this position may also be trained on Opening/Closing duties of the Shelter, and the Lost & Found desk


Educational Requirements:

  • Must have High School diploma or GED


Experience, Abilities, and Qualifications:

  • Minimum of 3 years of customer service experience
  • Computer, filing and general clerical skills – proficient in Microsoft Office
  • Must possess maturity, good judgment and a professional manner
  • Ability to communicate clearly
  • Pleasant manner in telephone and personal contacts
  • Ability to work with animals without allergic reaction
  • Effective written and verbal communication skills
  • Able to lift up to 50 pounds
  • Able to stand/walk for the majority of the shift

Job Details

Date Posted April 18, 2018
Date Closes May 18, 2018
Address 8929 Fort Street
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
Mon: 12 pm to 7:30 pm
Wed: 12 pm to 7:30 pm
Thu: 12 pm to 7:30 pm
Fri: 12 pm to 7:30 pm
Sun: 10 am to 5:30 pm
Hours 36 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68134

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Bereavement Pay
  • Discounts on Employer Merchandise & Services
  • Holiday Party
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Animal Care - Customer Service

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • And More ...