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Software Implementation and Support Representative

On-Line Imaging Omaha, NE
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Job Description

Position Overview

As a member of the On-Line Imaging Software Implementation Team, you will provide Software Installation and Support to customers of On-Line Imaging.  This is a perfect position for someone that is interested in a role that combines Project Management, Account Management, and Customer Support.  If you like to work in a Fast-Paced, Customer Friendly Environment, then this is the job for you.  You will be expected to operate with little supervision, be a self-starter, multi-task, and prioritize without waiting for direction.  Expected attire is business casual when working directly with a customer or on a customer site.

Position Role Duties

  • Software implementations to include Planning, Installing, and Training of Customers
  • Work effectively with customers to troubleshoot issues
  • Answering phone calls with a Customer First mentality
  • Maintain customer relationships to ensure ongoing success
  • Ensure customer satisfaction by taking proactive steps to problem solve as necessary
  • Communicate with customers, co-workers, and various business contacts in a courteous and professional manner
  • Organize, prioritize, and handle multiple tasks
  • Assist when needed in our Document Production Facility
  • Support FileBound and Psigen Products or other products as necessary
  • Must be Courteous to customers and staff always
  • Willing to Learn and Take on new responsibilities within the organization as the industry evolves
  • Perform additional duties and tasks as assigned
  • PowerShell knowledge a plus but not required by any means
  • Project Management experience a plus but not required

    Office Hours:

    8:00AM-5:00PM (Monday-Friday)

     

    You must enjoy building relationships and solving problems to be successful in this role.

Job Details

Date Posted October 8, 2018
Date Closes November 7, 2018
Address 13506 A St
Located In Omaha, NE
Department IT
Function Software Implementation/Support for Clients
Job Type Full-time Employee
Compensation Hourly Wage, Varies, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Shift
Daytime
8-5 Monday thru Friday
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68144
Name Matt Johnson
Address 13506 A St
City, State and Zip Omaha, NE 68144
Phone 402-334-7005
FAX 402-334-7038

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Free Parking
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Project Management
  • Team Management
  • Excellent Communications
  • Positive Attitude
  • Presentation Software
  • Strong Flexibility / Adaptability
  • Strong Work Ethic
  • Content Management
  • Scanning and Imaging
  • Helpdesk / Service Desk Manager
  • Implementation Manager
  • Software Install and Upgrades
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Free Parking
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
Location