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Senior Implementation Engineer

American PCS Omaha, NE

Job Description

American PCS is seeking a Project Lead, preferably with MSP experience.

American PCS is a managed services provider (MSP).  As such, we provide IT services to other businesses.  Our technical staff is split into 2 teams.  The service desk team responds to client requests and resolves issues.  The project team implements projects.  This can include new servers, storage, firewalls, routers, switches, workstations, etc. 

The Project Lead will be responsible for assessing, planning, and implementing technical projects for clients as well as coordination of a dynamic project team.  The Project Lead is a customer facing role, and as such positive and proficient communication skills are an important qualification. 

Key Responsibilities:


  • Assess Client needs and identify potential project opportunities
  • Collaborate internally to create Project Proposals & Scopes for Possible Project Opportunities
  • Implement Technical Project Phases & Tasks
  • Coordinate Implementation Schedule with Clients and Users
  • Coordinate Project Team Members in Implementing Project Tasks
  • Act as a Point of Escalation for Project Team Members
  • Perform Follow-up Support and QA for Implemented Projects
  • Provide User Support and Training for Implemented Solutions
  • Create Internal Documentation for Implemented Projects
  • Act as an escalation point for Project and Help Desk Services, as needed


Key Competencies

Windows Server 2012-2019

Windows Hyper-V

Windows 7, 8, & 10

Office 365 & Sharepoint

General Networking Experience

Strong written and oral communication skills

Strong problem-solving skills


Basic Qualifications:

Associates, or equivalent field experience

5 years of technical support experience

1-3 years of project service experience


Preferred Qualification:

Microsoft, Cisco, CompTIA or Other Professional Certifications

Previous MSP experience

Autotask & RMM

Deployment Automation

Fortigate Experience

Job Details

Date Posted November 5, 2019
Date Closes December 5, 2019
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary, $55,000.00 - $75,000.00, Based on Experience
Hours 40 hours per week
Start Date Immediately
SOC Category 15-1071.00 Network and Computer Systems Administrators
Zipcode 51503
Name Roane, Nate
Address 1300 S Main Street
City, State and Zip Council Bluffs, IA 51503

This job offers the following benefits

  • Dental
  • Medical
  • Prescription Drug Plan
  • Vision
  • Discounts on Employer Merchandise & Services
  • Free Parking
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Remote Access
  • Sick Leave
  • Bonus Plan
  • Merit Increases
  • Productivity Rewards

This job requires the following skills

  • Firewalls
  • Microsoft Windows Desktop
  • Microsoft Windows Server
  • Operating Systems
  • Active Directory User Provisioning
  • Backup Systems
  • Microsoft Hyper-V Server
  • Remote Administration
  • Server Migration
At a Glance
Enjoy these benefits
  • Dental
  • Medical
  • Prescription Drug Plan
  • Vision
  • And More ...