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Desktop Technician - Council Bluffs, IA

American PCS Council Bluffs, IA
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Job Description

Destkop Technician - Council Bluffs, IA

Service Desk

Job Description:

Primary role: The Desktop Technician will be responsible for providing remote support for our clients and administrative support internally.  This position will have a strong focus in customer service and supporting end users in day-to-day technical needs.  The Desktop Technician is a customer facing role, and as such positive and proficient communication skills are an important qualification.

Key Responsibilities:

Technical:

  • Provide first response technical support for end user, connectivity, and services issues
  • Identify potential issues affecting multiple users and escalate to appropriate resources
  • Troubleshooting of Workstations, Software, Printers, basic network connectivity, and basic domain services
  • Image and prepare desktop and laptop hardware for deployment
  • Assist with proactive support work to prevent recurring technical issues
  • Collaborate internally with team to identify, troubleshoot and resolve technical issues in a timely manner.

Field Support:

  • Installation of Hardware on site as needed
  • On site project implementation support as needed

 

Key Competencies

Windows 7, 8, & 10

Workstations in domain environments

Software installation, configuration, and troubleshooting

Office 365 support

Strong written and oral communication skills

Strong problem-solving skills

 

Basic Qualifications:

Associates, or equivalent field experience

1-3 years of technical support experience

 

Preferred Qualification:

A+, Microsoft or other professional certifications

Previous MSP experience

Autotask & RMM

 

Job Details

Date Posted August 12, 2019
Date Closes September 11, 2019
Address 1300 Main Street
Located In Council Bluffs, IA
Job Type Full-time Employee
Compensation Hourly Wage, $18.00 - $22.00, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Shift
Daytime
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Hours 40 hours per week
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 51503
Name Human Resources
Address 1300 Main Street
City, State and Zip Council Bluffs, IA 51503

This job offers the following benefits

  • SIMPLE IRA Plan
  • Dental
  • Medical
  • Prescription Drug Plan
  • Vision
  • Discounts on Employer Merchandise & Services
  • Free Parking
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Remote Access
  • Sick Leave
  • Bonus Plan
  • Merit Increases
  • Productivity Rewards

This job requires the following skills

  • LAN/WAN
  • Wireless LAN
  • Hardware Installation / Setup
  • Patch Management
  • Documentation Management
  • Microsoft Windows Desktop
  • Microsoft Windows Server
  • Mobile Operating Systems
  • VM
  • Technical Sales
  • Active Directory
  • Backup Systems
  • Dell Servers
  • Microsoft Hyper-V Server
  • Virtualization
  • Software Install and Upgrades
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • SIMPLE IRA Plan
  • Dental
  • Medical
  • Prescription Drug Plan
  • Vision
  • And More ...
Location