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Service Desk / Help Desk Engineer

American PCS Council Bluffs, IA

Job Description

Service Desk / Help Desk Engineer


We are a growing, locally owned company looking to expand. This position will have great potential for advancement and salary increases based upon company growth with honor and recognition of success.

This role is responsible for troubleshooting and resolving technical issues onsite and remotely for our clients. 

The candidate must have a minimum of 3 years of IT experience, which includes desktop support, server, router, switch, and Office 365 support.


Primary Job Duties

  • Troubleshoot and resolve client issues remotely
  • Provide on-site support when required
  • Utilize RMM software
  • Thoroughly document all service requests

Other Regular Job Duties

  • Domain Controller Configuration (Active Directory, Group Policies, Configure Roles, etc.)
  • Software Installation and Configuration
  • Diagnostic and Repair / Replacement of Hardware
  • Software Installation and Configuration
  • Miscellaneous Services Including: Setting Up New Computers / Printers, Configuring Wireless Networks, etc.


  • Strong Critical Thinking Skills
  • Great Customer Service Skills
  • 3 Years IT Experience
  • Understanding of Active Directory and Group Policy
  • Understanding of Network Protocols and Configuration
  • Understanding of Windows Desktop Operating Systems


Managed Service Provider (MSP) Experience


Service Desk / Help Desk Engineer Omaha, NE

Job Details

Date Posted April 18, 2019
Date Closes May 18, 2019
Located In Council Bluffs, IA
Job Type Full-time Employee
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 51503
Name Roane, Nate
Address 300 S. Broadway Ste 3
City, State and Zip Council Bluffs, IA 51503

This job requires the following skills

  • Wireless LAN
  • Hardware Installation / Setup
  • Documentation Management
  • Microsoft Windows Desktop
  • Microsoft Windows Server
  • VM
  • Active Directory
  • Dell Servers

Course(s) relevant to the skills listed for this position