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Call Center Agent - Identity Theft Protection Specialist

DialAmerica Athens, GA

Job Description

Job Description

Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking enthusiastic and motivated Call Center Customer Service Sales Agent to assist to assist customers of a nationally recognized identity theft protection service company with their enrollments. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Training classes begin in the next two weeks, contact us today!

Job Responsibilities

As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to enroll customers in identity theft protection programs. Specific duties for this CSR role include:

  • Ensuring a positive customer experience by educating customers on the features and benefits of the service, responding to questions, overcoming objections, and closing quality sales.
  • Upselling products and/or services to the customer
  • Proactively educating members on features and benefits of the service and make enrollment recommendations.
  • Building a positive rapport across a variety of personality types
  • Putting the customer first and remaining polite and professional at all times
  • Continually maintaining a working knowledge of our clients products, services and promotions
  • Documenting all customer/prospect information, communications and sales in our computer system


Heres just some of what we have to offer:

  • Guaranteed salary plus performance based pay incentives. No cap on commissions
  • Weekly pay with direct deposit and paid on-the-job training
  • Set schedule
  • Healthcare coverage and 401K
  • Paid on-the-job training
  • Supportive and motivating staff to help you succeed family atmosphere
  • Rapid opportunities for advancement. Develop career skills such as communication, presentation, customer service, time management and goal setting.
  • Professional and upbeat office setting

Job Requirements

We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success.
Additional requirements for this CSR role include:

  • Excellent communication and interpersonal skills (conversational, articulate, engaging)
  • Reliable and dependable work habits
  • Goal oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow through
  • Self-motivated, positive attitude, and a love for hard work
  • Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
  • Previous sales or customer service experience, a plus but not required
  • Comfortable with offering upsells
  • High school diploma or GED
  • Ability to pass a criminal background check

At DialAmerica,YOU are theDifference!
We invite you to find out more about our company by visiting our website
Apply now!

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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