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Client Service Supervisor-Veterinary Medicine

VCA Midwest Veterinary Referral & Emergency Center Omaha, NE
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Job Description

VCA MidWest Veterinary Referral & Emergency Center is seeking an experienced Client Service Supervisor to join our fast-growing, AAHA-accredited, multi-doctor specialty and emergency/critical care practice in Omaha, Nebraska.

Under direction from the Hospital Administrator, Client Service Manager, Technical Manager the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast paced environment. Strong candidates will have supervisory experience in the animal medical field, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

  • Excellent knowledge of client service and communication.
  • Excellent people manager
  • Strong organizational skills.
  • Strong client relations and interpersonal skills.
  • Intermediate to expert computer skills.
  • Excellent oral and written communication skills.
  • Strong supervisory skills.
  • Self-starter and team player.
  • Strong client service background.
  • Ability to lift up to 40 pounds.
  • 2 years of supervisory experience in human or veterinary medicine field.
  • The schedule for this position will be based on the needs of the business. Supervisor will have to work shifts to ensure training, support and coverage which include days, evenings, overnights, weekends and holidays.

Job Responsibilities

  • Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
  • Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
  • Assist Hospital Manager with day to day operations.
  • Resolve informal client complaints, maintain and report on these issues to the hospital manager.
  • Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
  • Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
  • Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
  • Coach employees and direct reports.
  • Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
  • Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
  • Handle communication of financial information to clients and doctors.
  • Act as a liaison between front office and other department supervisors.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation/sick days (for F/T employees only), 401(k), uniforms, generous personal pet care discounts and a great team to work with.

Job Details

Date Posted October 12, 2017
Date Closes November 11, 2017
Address 9706 Mockingbird Drive
Located In Omaha, NE
Work At VCA Midwest Veterinary Referral & Emergency Center
Department Client Service
Function Supervisor
Job Type Full-time Employee
Compensation Hourly Wage, $17.50
Experience Level Experienced (7-15 yrs. experience)
Shift
Rotating
The schedule for this position will be based on the needs of the business. Supervisor will have to work shifts to ensure training, support and coverage which include days, evenings, overnights, weekends and holidays
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 11-9111.00 Medical and Health Services Managers
Zipcode 68127
Travel Yes - 25
Name Heather Burwell
Address 9706 Mockingbird Drive
City, State and Zip Omaha, NE 68127
Phone 402-614-9000

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Medical
  • Pet Insurance
  • Vision
  • Voluntary Life Insurance
  • Paid Holidays
  • Paid Vacations
  • Pet Care
  • Sick Leave

This job requires the following skills

  • Animal Care - Administration
  • Animal Care - Customer Service
  • Animal Care - Management
  • Customer Service
  • Billing / Invoicing
  • Budget Reporting / Analysis
  • Customer Service
  • Healthcare Administration
  • Medical Office Manager
  • Medical Receptionist
  • Other - Management
  • Customer Relations / Sales
  • Customer Service / Troubleshooting
  • Customer Service Management
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • And More ...
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