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IT Help Desk Specialist

Lindsay Corporation locationOlathe, KS
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43 positions
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Web Mktg Technology Specialist

Lindsay Corporation locationOlathe, KS
43 positions
info linkReport a probelm Originally Posted : May 29, 2021 | Expires : June 28, 2021

Details

Salary
Unspecified
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Job Location
Olathe, KS, United States

Description

Organization Summary

 

Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the worldâ??s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporationâ??s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

 

Position Description

 

Lindsay Corporation is hiring a new IT Helpdesk Specialist to join our corporate IT team based out of Olathe, KS.  We are seeking a dynamic and collaborative professional who has a real desire to help people, passionate about IT, possess trouble shooting skills, analytical and process oriented to work with internal users by providing help desk support for both on premise and remote users. This role will ensure proper computer operation which includes maintain and supporting hardware, printers, software, and AV equipmentâ??s to ensure optimal performance.

 

Duties & Responsibilities

 

  • Act as a first point of contact for phone calls, emails, chat and tickets from end users regarding technology issues and queries for onsite support
  • Assisting with the setup of desktops, laptops, and thin clientâ??s units
  • Load software packages such as networking components, operating systems and various applications following documented procedures
  • Troubleshoot software and hardware failures and provide end-users with solutions or escalate issues as needed
  • Conduct and maintain inventory on technology equipment.
  • Provide technology orientation to new hires and existing users.
  • Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner
  • Follows documented processes to ensure tickets are created and closed promptly to meet or exceed customer expectations and department goals.
  • Support Print, DHCP, DNS and File Share services along with Active Directory / Microsoft Exchange support.

 

Preferred Qualifications

 

  • 3+ years of experience in IT user support
  • Proven ability to support basic workstation and portable hardware, software, printers, AV, and networking.
  • Ability to support Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and Microsoft 365.
  • Basic understanding of Windows 2008-16 servers, desirable.
  • Basic understanding of network switches, routers, firewalls, and VPN, desirable.

 

Expectations

 

  • Demonstrate Lindsay values.
  • Be responsive to supporting the business with a sense of urgency. Ability to work independently with end users
  • Work cooperatively and collaboratively with all Lindsay departments to accomplish goals.

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Lindsay Corporation

Manufacturing/Distribution
43 active jobs
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