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Guest Service Representative

Embassy Suites Omaha, NE
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Job Description

"Gracious, Engaging and Caring... Making a Difference in the Lives of Others in ways Big and Small" is the Embassy Suites Service Statement. If this sounds like a culture you want to live by every day when you come to work then you are in the right place!

Embassy Suites offers competitive wages, positive work environment and room for growth throughout the hotel. Our Old Market location is always a bustling area in the Metro and is full of festivities all year round. After 60 days of fulltime employment, employees are eligible for medical, dental, vision, life insurance, short term and long term disability as well as PTO after 90 days of fulltime service. Our 401(k) has an employer match and a very generous vesting schedule that is available to eligible employees after 6 months of service. Very lucrative discount travel policy for employees!

Our exceptional GSR's greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages. Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

 

Responsibilities

  • Display good customer relation skills and take initiative to greet guests in a friendly manner.
  • Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring customers to managers as necessary.
  • Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.
  • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
  • Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in the hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work and ensure proper performance of assigned employees.

Education
HS Diploma or equivalent required.
Experience
Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Hospitality industry preferred.

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Job Details

Date Posted October 10, 2017
Date Closes November 9, 2017
Address 555 S 10th Street
Located In Omaha, NE
Department Front Desk
Job Type Full-time Employee
Compensation Hourly Wage
Hours 40 hours per week; Nights & Weekends Required
Start Date Immediately
SOC Category 43-4081.00 Hotel, Motel, and Resort Desk Clerks
Zipcode 68102
Name Kara Ketelsen
Address 555 S 10th St.
City, State and Zip Omaha, NE 68102-2803
Phone 402-346-9000
FAX (402) 522-8059

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Employee Referral Program
  • Free Parking
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Office Machine Operations
  • Positive Attitude
  • Problem Resolution
  • Public Speaking
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Strong Work Ethic
  • Typing
  • Word Processing
  • Casino Worker
  • Guest Service Management
  • Hotel Reservations
  • OnQ (Hilton)

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • And More ...
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