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Customer Service Representative

Radio Engineering Industries Inc Omaha, NE Hourly Wage, starting at $21
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Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products.

At REI, we value health and financial well-being along with nice-to-have extras to support a better work/life balance while being part of a growing, innovative, and stable organization. Additionally, at REI, we pride ourselves in having a comfortable and casual setting so our employees can successfully engage with our customers (internally and externally).

 

Position Summary

We are seeking a highly organized and detail orientated Customer Service Representative to join our team. The ideal candidate will deliver superb service and solutions to our customers by quickly and efficiently resolving issues while ensuring a positive experience. This position is a unique and well-rounded role as it is not your typical call center position. This individual will not only work within the customer service department but will also assist within our shipping operations as well as other areas of the business as needed.
 

  • Respond promptly to customer inquiries via phone and email.
  • Identify and evaluate customer’s needs, creating cases, issuing return authorizations, and routing customers to appropriate departments as needed.
  • Provide ongoing follow-up to customers to ensure issues are resolved.
  • Organize and prioritize workload to meet department and customer demands promptly, accurately, and efficiently.
  • Obtain payments and record sales orders for non-warranty repairs.
  • Communicate with customers and internal departments regarding product returns, shipping replacement or repaired product, and repairs.
  • Accepts returned products needing repair while exchanging and shipping updated products to customer.
  • Maintaining documentation by updating customer records which include account/contact information, warranty, and asset records.
  • Light warehouse duties including labeling, packaging, and maintaining the parts inventory system.
  • Helps maintain the department’s knowledge base.
  • Other duties as necessary.

 

Knowledge & Skills

  • Strong verbal and written communication skills.
  • A positive attitude and a genuine desire to help others.
  • Strong analytical and problem-solving skills.
  • Works independently and in a collaborative team environment.
  • Ability to multi-task in a fast-paced environment.
  • Attention to detail and accuracy.

Qualifications

  • High school diploma or GED required.
  • 2 years of experience in a Customer Service role or similar role.
  • 2 years of experience using customer service software and Microsoft Office Suite.
  • Ability to think critically and resolve issues effectively and efficiently.
  • Inventory experience, highly preferred.

Summary: The Customer Service Representative at Radio Engineering Industries, Inc. is responsible for providing excellent service and solutions to customers, resolving issues efficiently and ensuring a positive experience. This role also includes assisting with shipping operations and other areas of the business as needed. The ideal candidate will have strong communication, problem-solving, and multitasking skills, as well as previous customer service and inventory experience. This is a great opportunity to join a growing and stable organization with a comfortable and casual work environment. #CustomerService #CustomerSupport #CustomerExperience #TransportationElectronics #Manufacturing #RadioEngineeringIndustries #REI #JobOpening #HiringNow
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providedProvided by company
Full-time Employee
Date Posted December 2, 2024
Date Closes January 1, 2025
Located In Omaha, NE
Department Customer Service
Function Customer Service Rep
Job Type Full-time Employee
Compensation Hourly Wage, starting at $21
Shift Custom
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
Hours 40 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68117
Name Merari Corona
Phone (531)325-1030

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program
  • Merit Increases

This job requires the following skills

  • Inventory Management
  • Microsoft Office
  • ERP/CRM
  • Manufacturing - Customer Service
  • Parts Inventory and Service
  • Customer Service / Troubleshooting
  • Warehousing - Customer Service
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