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Technical Support Specialist

Radio Engineering Industries Inc Omaha, NE
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Job Description

Technical Support Specialist | Stable Company | Quality Products and Services

Radio Engineering Industries, Inc. (REI) is a leading manufacturer of infotainment, video surveillance and fleet management solutions for public transit, rail, school transportation and commercial transportation. REI is a growing, 80-year-old family-owned company that is looking to add to our employee base.

Position Summary: As our new Technical Support Specialist, you will apply your technical and communications expertise to provide first tier technical support to internal and external customers.

As a Technical Support Specialist, you must be:

  • An expert in your field
  • Focused – able to analyze issues and determine a course of action to rectify
  • Detailed – you understand how important the smallest detail is to success
  • Task-oriented - have high standards of quality and accuracy to get the job done
  • Reliable – you understand that consistency is important to provide the best service
  • Independent – Able to work on your own
  • Effective communicator – you understand how to communicate based on need, in a variety of ways

As a Technical Support Specialist, you will:

  • Answer client phone calls, assist caller with ticket submission, or enter the ticket on behalf of the caller.
  • Level One help desk assistance for troubleshooting of hardware/software issues.
  • Route tickets to the appropriate department/technician.
  • Monitor tickets and escalation to ensure SLAs are adhered to.
  • Maintain help desk reports for IT and ATS management.
  • Coordinate repairs with field service technicians for surveillance systems.

As a Technical Support Specialist, you must have:

  • A minimum of one-year customer support/help desk experience.
  • Prefer customer service experience.
  • Working knowledge of Android, Apple, and Windows tablets and smartphone technology.
  • Familiarity with Microsoft Office desktop software applications (i.e. Outlook, Excel, Word, PowerPoint).
  • High school diploma or GED required.  Secondary education preferred.
  • Ability to work independently and follow tasks through to completion.
  • Strong analytical and problem-solving skills are essential.
  • Strong organization and time management skills.
  • Strong written and verbal communication skills.

What’s in it for you?

  • Stable, growing company that has been in business for 80 years
  • Flexible, 40-Hour Work Week
  • Casual Dress Environment
  • Paid Vacation
  • Holiday Pay
  • 401(k)
  • Flexible Spending Account
  • Subsidized Health Insurance Plan
  • Dental and Vision Plans
  • FREE Life and Long-term Disability Insurance
  • FREE Long-Term Disability Insurance

Job Details

Date Posted July 6, 2018
Date Closes August 5, 2018
Located In Omaha, NE
Job Type Full-time Employee
Experience Level Intermediate (3-7 yrs. experience)
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68117
Name Mary Simmonds

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Emergency Travel Assistance
  • Flexible Hours
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Wellness Program
  • Merit Increases

This job requires the following skills

  • Excellent Communications
  • Problem Resolution
  • Microsoft Office
  • Microsoft SharePoint
  • Technical Support
  • Electronics Repair
  • Mobile Electronics Repair

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • And More ...
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