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Patient Acceptance Coordinator

Direct Patient Logistics Omaha, NE
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Job Description

WE HELP SAVE LIVES

Direct Patient Logistics, a division of Air Methods, provides patient transfer coordination for healthcare facilities across the nation.  We aid our customers in establishing and maintaining strong relationships with referral markets through efficiency and consistency, while improving internal communication between departments and physicians. We promote a work environment that values fair treatment of all employees fosters open communications and values trust and mutual respect.

The Patient Acceptance Coordinator is responsible for coordinating all activities and communication involved in transferring patients from one facility to another, as specified by our customers.

 

Essential Functions and Responsibilities

Demonstrate excellent customer service skills with all callers; ability to relay information accurately follow protocols as developed by each partner hospital.

Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility

Able to professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use

Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data

Able to use a multiple phone line system, tools and resources in order to contact appropriate parties pertinent to transfers of patients.

Coordinate flight and ground transportation as needed

Compliance with policies and procedures as defined in the Employee Handbook, Direct Patient Logistics Policy and Procedure Handbook and customer defined policy and procedure

Able to stay professional and efficient in high stress situations

Other Duties as assigned.

 

Education & Experience

High School or equivalent

Customer service experience

Typing speed of 31 wpm

Ability to make accurate and timely decisions, ability to prioritize calls and multiple task, and ability to effectively communicate with coworkers and physicians

Have a pleasant, clear speaking voice and excellent customer service skills

 

Preferred Skills

Anything pertaining to the medical industry and hospital processes

Medical terminology knowledge, prior dealings with physicians and/or hospital processes

 

Computer Skills

Computer and keyboarding skills

 

Certificates, Licenses, Registrations

Anything pertaining to the medical industry and hospital processes

Job Details

Date Posted October 3, 2017
Date Closes November 2, 2017
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week; Work four 10 hour shifts with rotating weekends
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68154
Name Recruiter
Phone 402-970-8150

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Domestic Partner Benefits (Same-Sex)
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Free Parking
  • On-the-Job Training
  • Paid Vacations
  • Tuition Reimbursement

This job requires the following skills

  • Call Center Expertise
  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Medical Receptionist
  • Medical Secretary
  • Patient Registration
  • Certified Nurse Assistant (CNA)
  • Medical Assistant
  • Medication Aide
  • Nursing Assistant
  • Medical Technician
  • Other - Clerical
  • Other - Customer Service

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
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