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Workforce Management Coordinator

Direct Patient Logistics Omaha, NE

Job Description


Direct Patient Logistics, a division of Air Methods, provides patient transfer coordination for healthcare facilities across the nation. We aid our customers in establishing and maintaining strong relationships with referral markets through efficiency and consistency, while improving internal communication between departments and physicians. We promote a work environment that values fair treatment of all employees, fosters open communications and values trust and mutual respect.

Job Summary:

The Real-Time Coordinator will assist in making sure the real-time day to day responsibilities are supported, to include, but not limited to: monitoring queues, exception entries, skill sets attendance tracking, call out reporting, monitoring agents not ready, etc. The Coordinator will monitor systems to provide the team with accurate and timely data entry of scheduling, attendance, exceptions, and general time-off requests.

*Schedule will include overnights and rotating weekends*

Job Responsibilities:  
• Monitors daily Real Time Reports to ensure all queues are functioning above set Service Level goals
• Analyzes Log-In/Out reports to identify potential behavioral issues/patterns in regards to attendance and availability
• Tracks and audits employee attendance and updates the attendance report
• Schedules PTO, overtime, breaks and lunches while ensuring the overall scheduling/shift coverage
• Provide daily, weekly, monthly operations reports at team & Coordinator level detailing measures as defined by Operations
• Act as a liaison between the Operations team and IT to ensure all production issues are addressed and resolved in a timely manner
• Other Duties as assigned

Education & Experience:
• Associate’s degree (A.A.) or equivalent from two-year college or technical school and one to four years’ related experience and/or training; or equivalent combination of education and experience
• Minimum of 2 years’ Call Center experience 
• Bachelor’s Degree Preferred
• Strong interpersonal skills and a high degree of collaboration at all levels
• Aptitude to work independently as well as part of a team
• Dependable and self-motivated
• Ability to multi-task in a constantly changing environment
• Excellent communication skills, both verbal and written are required
• Strong analytical skills required with a high degree of accuracy
• Ability to prioritize workload based on department requirement and customer needs

Computer Skills:
• Intermediate level experience with Microsoft Suite, including Word, Excel, PowerPoint, Access and Outlook

Job Details

Date Posted August 9, 2017
Date Closes September 8, 2017
Address 330 N 117th St
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Intermediate (3-7 yrs. experience)
Hours 40 hours per week; Work four 10 hour shifts with rotating weekends
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68154

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Domestic Partner Benefits (Same-Sex)
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Casual Dress
  • Free Parking
  • On-the-Job Training
  • Paid Vacations
  • Tuition Reimbursement

This job requires the following skills

  • Call Center Expertise
  • Customer Service
  • Data Entry
  • Business Admin - Other Software
  • Microsoft - Excel
  • Microsoft - Outlook
  • UltiPro
  • Ability to Work Under Pressure
  • Computer Usage
  • Positive Attitude
  • Spreadsheets
  • Strong Time Management
  • Word Processing
  • Statistical Analysis
  • Business Intelligence / Reporting
  • Predictive Analytics and Modeling
  • Other - Administration
  • Other - Analyst
  • Other - Planning
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...