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Inbound Customer Support Representative

Realtors Property Resource® Omaha, NE

Job Description

Inbound Customer Support Representative

There is no better time than now to join the RPR family! If you are dedicated to providing world-class service, embrace new technology and want growth within a company, then we are looking for you! We offer amazing benefits and a casual office environment in which to work. This is an exciting and rewarding opportunity that plays a vital role in the success of RPR.


Realtors Property Resource® is a wholly owned subsidiary of the National Association of REALTORS® (NAR). It’s headquartered in Chicago, IL with the Customer Support Center located in Omaha, NE. RPR® was created by NAR for the sole purpose of providing REALTORS® with the data they need to meet the demands of their clients and assist them with making complex real estate decisions.  The platform provides comprehensive property data, powerful analytics, and dynamic reports.


RPR® is seeking a candidate who is reliable, energetic, self-motivated, versatile and member focused. This position requires our representatives to utilize all of their resources to provide users with a top-notch, concierge level experience.


Job Duties Include:

  • Take Inbound Interactions ranging from calls, chats, to emails

  • Use CRM software to document all interactions

  • Answer user inquiries in a timely manner

  • Provide users with detailed tutorials regarding navigating the NAR and RPR website and mobile application

  • Troubleshoot any issues users may encounter

  • Escalate tickets, when necessary, for further research and resolution

  • Any other duties assigned per management team


Skills and Qualifications:

  • Real Estate or Call Center Experience ideal but not required

  • Customer Service Background

  • Bilingual is a plus

  • Computer Proficient

  • Detail Oriented

  • Problem Solving

  • Communication Skills

  • Team Player

  • Knowledge Retention



  • Competitive Wages

  • Health Insurance (Medical, Dental, Vision)

  • Matching 401(K)

  • Pension

  • Paid Time Off (Vacation and Sick Days)

  • Wellness Program

  • 2 Week Paid Training




Tuesday through Saturday: Flexible Hours


Like what you see? What are you waiting for? Click Apply! We look forward to hearing from you.


Job Details

Date Posted January 21, 2020
Date Closes February 20, 2020
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage, Varies
Shift Custom
Hours 40 hours per week hours per week; Overtime as needed
Start Date 2020-02-17
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68144
Name Alvin Lockett
Address 3930 S 147th Street
City, State and Zip Omaha, NE 68144

This job requires the following skills

  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Strong Flexibility / Adaptability
  • Strong Work Ethic