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Business Analysis and Reporting Specialist

Pacific Life Insurance Company Lynchburg, VA

Job Description

Operations Metrics Specialist Responsibilities:
The Analyst will develop detailed reporting and analysis focused on operational capacity, operational efficiencies, process outputs, and sales planning. A successful analyst will bring strong technical skill to this role, including an ability to understand data structures, develop algorithms and problem solve with complex models.
  • Provide analytical support, capacity planning, and operational metrics for multiple internal customers.
    • Internal Customers: Licensing & Commissions, New Business, Front End, Inforce Servicing, Information Technology, Underwriting, Product Development & Business Leadership.
  • Develop and publish key operational and individual metrics. Identify trends in data and advise course correcting actions based on findings.
  • Understand Complex Business Processes & Workflows.
  • Effectively communicate with various levels of leadership and frontline employees.
  • Support the development of the annual expense budget and program spend plan.
  • Engage with internal customers to provide comprehensive analysis including identification of trends, gaps and opportunity areas within the business.
  • Provide cost benefit analysis for proposed business development opportunities and investments.
  • Partner with operations functions to manage operational capacity and FTE's required based on incoming work & trends.
  • Partner with distribution to continually develop and optimize the sales forecast.
Factors for Success:
Ability to understand complex data structures & algorithms required.
Experience working within SQL, databases, or Business Intelligence/ Business Objects software preferred
Experience in Tableau preferred
Advanced M.S. Excel knowledge preferred.
Insurance Industry knowledge preferred.
Operational capacity modeling experience preferred.
Business Objects or other database querying tool experience preferred.

Job Details

Date Posted November 10, 2019
Date Closes December 10, 2019
Requisition 712776
Located In Lynchburg, VA
SOC Category 00-0000.00