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Manager New Business Operations

Pacific Life Insurance Company Lynchburg, VA

Job Description

Pacific Life is currently seeking a talented Manager New Business Operations to join the Life Insurance Division in Lynchburg, VA. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals.
The Manager New Business Operations will be responsible for leading a department with a broad scope of responsibility over multiple complex operational processes with significant customer interaction.  Accountable for process and team performance, and will lead an organization of several teams each led by Underwriting Managers and New Business Supervisors.  Responsible for tracking department metrics and forecasting.  Translates strategy into short term and long-term goals and guides the team in implementing those goals.  Handles escalated or complex customer issues and concerns effectively, timely, and in a professional manner.  Builds, mentors, and leads a strong motivated team while providing extraordinary service to our customers both internal and external.  Provides day to day guidance, feedback, and direction to team. Accountable for meeting and exceeding service levels.  Remain current on end to end processes, operational procedures, and changes to product offerings.  Proactively manages short term and long-term capacity planning.  Drives continuous improvement and innovation for immediate team and processes.
o People Responsible for the development, engagement and coaching of the NB team of leaders and associates.  
o Customers Build effective relationships with internal and external customers.  Work with BGA leaders to understand their needs and strategies to find mutually beneficial outcomes.  Be a customer advocate within the business.
o Department Projects and Initiatives provide direction and thought leadership for hybrid team of case managers and underwriters as part of an integrated operating pilot; responsible for leading NB projects and initiatives and key resource on major projects across the Lynchburg Operation through implementation.
o Production monitor service levels and capacity needs, make resources decisions to optimize efficiency

 Bachelors degree in business or related field preferred
 7 years of financial services Operations and leadership experience, with proven focus on service
 Strong verbal and written communication skills, with ability to drive vision and purpose and create a culture of open communication.
 Able to work effectively with multiple levels of staff, leadership, and clients.  
 Demonstrated ability to build, direct and grow successful and motivated teams
 Able to effectively lead projects and drive innovative efforts in support of organizational change and growth 

Job Details

Date Posted October 8, 2018
Date Closes November 7, 2018
Requisition 546198
Located In Lynchburg, VA
SOC Category 00-0000.00