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Exception Processor

SWBC Scottsbluff, NE

Job Description

  • Exception Processor

  • Scottsbluff, NE
  • SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm.


    Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states.






    Researches, reviews, and updates pertinent insurance data into the computer system to reflect the most current information; makes payments to insurance companies to ensure that our Client's interests are protected; makes outbound calls to clarify information; researches the automated matching system; and makes corrections to the system updates on the files and makes any corrective payments as needed.




    • Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
    • Reviews insurance documents that have been sent through CES that require additional research due to missing information.
    • Researches, verifies, and updates the status of the loan insurance information by website exploration to include Unable to Locate (UTL) documents to ensure the submitted documents are matched to the correct file.
    • Disburses insurance premiums through manual process using SWBC's computer system.
    • Determines if a document can be used to update or comment a loan.
    • Makes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history.
    • Enters updates to the pertinent insurance data into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
    • Performs data processing/customer service functions in support of the SWBC Escrow Tracking Program.



    • Must have at least a High School diploma or GED.
    • Must have at least two (2) years data entry, customer service, or related experience in a Mortgage or Banking environment preferred.
    • Must have a basic understanding of mortgage escrow accounts or homeowners insurance.
    • Must have intermediate to advanced computer skills to include MS Word and MS Excel.
    • Must have strong organizational and attention to detail skills.
    • Must have excellent customer service skills for making and receiving calls from insurance agencies.
    • Must have strong verbal and written communication skills.
    • Must be able to demonstrate a high level of attention to detail and accuracy.
    • Must be able to type 35 WPM accurately.
    • Must be familiar with most general office machines.
    • Must be able to multi-task and be adaptable to change.
    • Must be able to meet department expectations, handle repetitive work, and work overtime as required.
    • Must be able to sit for long periods of time while entering data, making phone calls, or performing other sedentary duties.
    • Stand for periods of time during meetings and/or other group events.
    • Lift 10-20 lbs. of paper, reports, or other documents.






    SWBC is a Substance-Free Workplace and requires pre-employment drug testing.


    Please note, SWBC does not hire tobacco users.


    SWBC offers an excellent employee benefits package that includes: 401(k) with company match, paid medical/dental health premiums for employees, Life, Long Term Disability, Accidental Death and Dismemberment, and Long Term Care insurance policies. SWBC also provides opportunities for professional growth. To learn more about SWBC, visit our website at If interested, please click the appropriate apply button. Only those candidates who meet the minimum requirements need apply.

Job Details

Date Posted March 7, 2018
Date Closes April 6, 2018
Requisition 1528
Located In Scottsbluff, NE
Job Type Full-time Employee
SOC Category 43-1011.00 First-Line Supervisors / Managers of Office and Administrative Support Workers
Zipcode 69361
Name Candice Knaub
Address 2617 College Park
City, State and Zip Scottsbluff, NE 69361
Phone 210-376-3326

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical

This job requires the following skills

  • Customer Service
  • Accepts and Learns From Criticism
  • Excellent Communications
  • Strong Time Management
  • Strong Work Ethic
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Life Insurance
  • Long-Term Disability