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Customer Service Associate

SWBC Scottsbluff, NE
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Job Description

  • Customer Service Associate

 

  • SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm.

     

    Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states.

     

     

               

    SUMMARY

         

    Provides customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.

     

     

    ESSENTIAL DUTIES

    • Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file.
    • Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity.
    • Assists in performing time-sensitive account maintenance before and after account processing cycles.
    • Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
    • Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.

     

    MINIMUM REQUIREMENTS

    • Must have a High School Diploma or equivalency.
    • Must have 0 - 6 months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience.  Insurance or banking experience preferred.
    • Must have excellent interpersonal, organizational and telephone etiquette skills.
    • Must have strong workflow and communication skills (both written and oral).
    • Must be able to operate a computer and basic office equipment.
    • Must be able to type 40 WPM accurately and operate a 10-key calculator by touch.

     

     

         

    ADDITIONAL INFORMATION

        

    SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

        

    Please note, SWBC does not hire tobacco users.

        

    SWBC offers an excellent employee benefits package that includes: 401(k) with company match, paid medical/dental health premiums for employees, Life, Long Term Disability, Accidental Death and Dismemberment, and Long Term Care insurance policies. SWBC also provides opportunities for professional growth. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button. Only those candidates who meet the minimum requirements need apply.

Job Details

Date Posted October 5, 2017
Date Closes November 4, 2017
Requisition 1608
Located In Scottsbluff, NE
Job Type Full-time Employee
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 69363
Name Candice Knaub
Address 2617 College Park
City, State and Zip Scottsbluff, NE 69361
Phone 210-376-3326
Location