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Customer Service Advisor

A C Nelsen RV World Shakopee, MN Hourly Wage, Varies
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AC Nelsen RV

For over 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers.

Customer Service Advisor

We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by:

  • Answering service department phone calls, directs calls to correct person or department
  • Scheduling work in and out of shop
  • Checking in customers
  • Following up with parts orders
  • Contacting customers with work updates
  • Performing administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc.

Hours for this position are Tuesday-Saturday 8:00 am-5:00 pm. Overtime hours may be made available during peak season (spring & summer months).

Benefits include:

  • health
  • dental
  • vision
  • short term & long term disability
  • life insurance
  • accident insurance
  • hospital indemnity insurance
  • critical illness insurance
  • employee assistance program
  • paid holidays
  • paid vacation
  • 401k with employer match up to 4%

Plus, you get to work with a great group of co-workers and customers!

Requirements

The ideal candidate would have experience working in an auto or RV shop, or a related service field. If you don't have that experience, but are mechanically inclined and willing to learn, that works! Excellent customer service and organization skills are required, along with a team-focused attitude. The applicant must have an empathetic personality and be able to confer with all levels of customers. We prefer the applicant has experience using Microsoft office products and be computer literate and willing to learn our proprietary system. The applicant must be able to work in various environments including: outdoors, office, and shop area.

Instant Answers
providedProvided by company
Full-time Employee
Date Posted November 16, 2022
Date Closes December 16, 2022
Start Date November 16, 2022
Located In Shakopee, MN
Job Type Full-time Employee
Compensation Hourly Wage, Varies
Shift Custom
Hours 40 hours per week
SOC Category 11-3011.00 Administrative Services Managers
Zipcode 55379
Name HR
City, State and Zip Omaha, NE 68137
FAX 866-521-1073

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Retail Trade
  • Customer Service
  • Construction Planning / Scheduling
  • Cost Estimating
  • Computer Usage
  • Excellent Team Member
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