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Part Time Service Advisor

A C Nelsen RV World Omaha, NE

Job Description

AC Nelsen RV

It is our motto, and our belief, that here at A.C. Nelsen RV World, we can help provide you with a beginning of memories that will last for generations. We have been making these memories for our customers, as well as here within our organization.

For over 98 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community, and we have the sources to back it up. We are proud have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers.

Part Time Service Advisor

We are currently searching for a Part Time Service Advisor in our fast-paced service department. This position would have multiple responsibilities including:

  • Answers service department phone calls, directs calls
  • Schedule work in and out of shop
  • Checks in customers
  • Writes work orders for both warranty and customer pay tickets
  • Closes warranty work orders
  • Assists with taking warranty claim pictures when needed
  • Follows up with parts orders
  • Contacts customers with work updates
  • Assists with manufacturer delivery check-ins when needed
  • Performs administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc

The ideal candidate would have experience working in an auto or RV shop, or a related service field. Excellent customer service and organization skills are required, along with a team-focused attitude. The applicant must have an empathetic personality and be able to confer with all levels of customers. We prefer the applicant has experience using Microsoft office products and be computer literate and be willing and able to learn our proprietary system. Having a background in customer service or an office administrator role is required. 

Job Details

Date Posted February 12, 2019
Date Closes March 14, 2019
Located In Omaha, NE
Job Type Part-time Employee
Compensation Hourly Wage, Varies
Shift Custom
Mon: 9 am to 3 pm
Tue: 9 am to 3 pm
Wed: 9 am to 3 pm
Thu: 9 am to 3 pm
Fri: 9 am to 3 pm
Sat: 9 am to 3 pm
Hours 28 hours hours per week; Must be available to work rotating Saturday shifts
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68137
Name HR
City, State and Zip Omaha, NE 68137
FAX 866-521-1073

This job requires the following skills

  • Business - Communication
  • Customer Service
  • General Mechanic
  • Ability to Work Under Pressure
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Automotive Servicing
  • Recreation Vehicle Servicing

Course(s) relevant to the skills listed for this position