In 1980, Arrow Distributing began selling RV and MH parts out of one location in Omaha, Nebraska. Today, Arrow has ten warehouses and still grows and maintains the strong Midwestern values that we were built on.
Arrow carries a proud heritage of top-notch customer service and it's what separates us from our competition. We are a family owned distributorship that values our employees, customers and is deeply committed to the RV and MH industries. We pride ourselves on being an innovator, committed to providing our dealers the best the industry has to offer.
**Employee bonus available after successful 6 months on the job!**
Customer Service Representative
We are currently seeking an individual to fill a Full Time Customer Service Representative position at our El Cajon location. This position would be responsible for:
- Taking and processing customer orders over telephone, fax, and computer
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Writes or types order form, or enters data into computer, to determine total cost for customer
- Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them
- "Up-sells" customers to introduce them to new products and services
- Assists with any customer service issues that may arise
Benefits available include health, dental, vision, life insurance, disability, paid holidays, paid vacation, and 401k plan with an employer match. One week of paid vacation is available after 6 months! Plus, you get to work with a great group of coworkers!
Hours for this position are 8 am-5 pm, Monday-Friday. Overtime may become available depending upon business needs.
We prefer the applicant has recreational vehicle/auto parts background, but it is not required. Mechanical knowledge is a plus! The applicant must have excellent customer service skills, must be computer literate and organized. 1-2 years in an office setting, and a customer service background is required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED); or six to 12 months related experience and/or training: or equivalent combination of education and experience.
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Must possess excellent customer service skills and able to communicate effectively with all levels of organization and customer base.
Must be familiar with current software packages such as Microsoft Word and Excel.
Must be computer literate.
Prefer experience in the RV or auto parts industry, but it is not required.
Manual Dexterity (use of fingers): 75-100%
Working in adverse weather conditions: N/A
Working in or around strong smells: N/A
Confinement to work area: 75-100%
Please visit www.arrowdist.com to learn more about us!