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Systems Administrator - Tier 3

CoreTech Omaha, NE

Job Description

CoreTech is seeking a new Systems Administrator - Tier 3 to join our team. The Systems Administrator role is to ensure proper computer and network operation so that our client end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the Client’s site.

Here are some important traits we are looking for:

Knowledge & Experience

  • Knowledge of advanced computer hardware, including PC’s, Thin Clients, Servers, networking hardware and printers.
  • Experience with desktop and server operating systems, including Windows 7-8-10, Apple OS and Windows Server.
  • Working technical knowledge of current network hardware, protocols, and Internet standards.
  • Excellent hardware troubleshooting experience.
  • Competence with testing tools and procedures for voice and data circuits.
  • Application support experience with Citrix.
  • Working knowledge of a range of diagnostic utilities
  • Strong written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Strong documentation skills.

Personal Attributes

  • Ability to present ideas in user-friendly, business-friendly and technical language.
  • Highly self-motivated and directed.
  • Attention to detail.
  • Proven analytical and problem-solving abilities.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Formal Education & Certification

  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
  • Certifications not required but highly desirable.

Our Company

CoreTech, located in Omaha, maintains a family- and team-oriented environment where your contributions make a difference not only to our company, but our clients’ firms as well. We provide interesting and dynamic work, opportunities to learn and advance within the firm, and an environment that fosters leadership abilities. We offer a competitive salary, benefits, and paid holidays and free pop to our staff!

Job Details

Date Posted June 11, 2019
Date Closes July 11, 2019
Located In Omaha, NE
Department IT Operations
Job Type Full-time Employee
Shift Custom
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
Hours 40 hours per week
Start Date 2019-06-25
SOC Category 15-1032.00 Computer Systems Engineers / Architects
Zipcode 68127
Name Wynn Obermeyer
Address 9711 M Street
City, State and Zip Omaha

This job offers the following benefits

  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Vision
  • Bereavement Pay
  • Free Parking
  • Merit Increases

This job requires the following skills

  • Microsoft Windows Server
  • Citrix Xen Server
  • Microsoft Hyper-V Server
  • Microsoft Outlook / Exchange

This job is related other jobs in these career categories

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical