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Systems Administrator - Tier 1

CoreTech Omaha, NE
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Job Description

Are you looking for a firm where you can make a difference and use your technical skills? Are you motivated to learn new technology and deploy it to keep users on task? Are you tired of just being an employee number and ready to be recognized for your technical capabilities?  

The System Administrator - Tier 1’s role is to ensure proper computer operation so that our client’s end users may accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests for help. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities

  • Field incoming help requests from end users via both telephone and ticketing system in a courteous and client-service oriented manner.
  • Adequately document tickets, enter work time, and follow ticket closing process.
  • Build rapport and elicit problem details from contacted clients.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate person.
  • Record, track, and document all request problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the client organizations.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Do you possess the following knowledge and experience?

  • Knowledge of basic computer hardware, including PC’s, thin clients, servers, and printers.
  • Experience with desktop and server operating systems, including Windows 7 - 10 Apple OSX and Windows Server. 
  • Working knowledge of a range of diagnostic utilities, antivirus and system cleaners, and Various Network & System Performance Tools.
  • Strong written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.

Education & Certifications

  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
  • Certifications not required but highly desirable.

We would appreciate the opportunity to meet you and talk to you about joining our technical team. Yes, team! Joining CoreTech’s www.coretech.us firm means you will work with other team-oriented IT professionals focused on meeting clients’ needs while enjoying a balance of work and play. There are also opportunities to demonstrate your leadership skills and advance within our firm—just ask us about it!

Our Company
CoreTech www.coretech.us, located in Omaha, maintains a family- and team-oriented environment where your contributions make a difference not only to our company, but our clients’ firms as well. We provide interesting and dynamic work, opportunities to learn and advance within the firm, and an environment that fosters leadership abilities. We offer a competitive salary, benefits, and paid holidays and free pop to our staff.

CoreTech does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Details

Date Posted September 14, 2018
Date Closes October 14, 2018
Address 9711 M Street
Located In Omaha, NE
Department IT Operations
Job Type Full-time Employee
Experience Level Intermediate (3-7 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 15-1151.00 Computer User Support Specialists
Zipcode 68127
Name Wynn Obermeyer
Address 9711 M Street
City, State and Zip Omaha

This job offers the following benefits

  • SIMPLE IRA Plan
  • Dental
  • Life Insurance
  • Medical
  • Supplemental Insurance
  • Vision
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Microsoft Windows Desktop
  • Microsoft Windows Server
  • Operating Systems
  • Helpdesk / Service Desk Manager
  • Microsoft Outlook / Exchange
At a Glance
Enjoy these benefits
  • SIMPLE IRA Plan
  • Dental
  • Life Insurance
  • Medical
  • Supplemental Insurance
  • And More ...
Location