In this position, the PBX Operator provides 24 hour processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the Public Branch Exchange (PBX) telephone system.
Essential Duties and Responsibilities
- Answers, directs, prioritizes and refers telephone calls and messages,
- Triages calls according to priority and urgency, transferring, paging and dialing calls as necessary
- Assist Communication Center with alarms and flight protocols when necessary