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Customer Service Rep II

SCL Health System Denver, CO

Job Description

Customer Service Rep II-18003647 

The Customer Service Rep II is responsible for assisting patients, care sites, and vendors with a variety of questions and issues involving the patient account. Investigates and works with internal and external partners to resolve errors or issues with insurance or billing related questions.



Investigates claims by using computer billing systems to identify and resolve patient billing errors. Works in multiple systems and applications to resolve inquiries.


Works with patients in-person and over the phone to provide customer satisfaction and resolution to inquiries and complaints.


Works with providers to communicate issues, complaints, or investigate errors.


Works with patients on financial arrangements, and processes incoming payments and adjustments to patient accounts.


Responsible for meeting productivity and quality measures. Including one-call/one-contact resolution goals for customer encounters.


Serves as a primary contact for a specific care site(s). Directly handles all customer services inquires and needs, provides follow through to resolution.


Mentors new associates within the department. Serves as subject matter expert, answers questions from department team members.


Participates on special projects, department committees, and initiatives.


Located in Broomfield, CO. 


3 to 5 years Customer Service/Call Center experience Healthcare medical business office experience and/or patient accounts follow-up.


Effective interpersonal and communication skills, including written, verbal and email etiquette. Proven customer service/problem solving skills. Proficient computer skills with MS Office products, including Outlook, Word and Excel. Knowledge of HIPAA regulations



Advanced EPIC experience, knowledge of medical claims and billing processes, highly prefer bilingual candidate - ability to speak and write Spanish.  


: Corporate, Various Locations

Primary Location

: CO-Denver/Boulder/Surrounding Areas-Broomfield
Department: SYS-RSC-Self Pay Mgmt


: Full-time


: Day Shift

Job Posting

: Jun 11, 2018, 8:51:15 AM
FTE: 1.0

 Administrative and Clerical Support


: Mary Elizabeth Zook

Job Details

Date Posted June 12, 2018
Date Closes July 12, 2018
Requisition 18003647
Located In Denver, CO
SOC Category 00-0000.00

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