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Executive Director of Customer Navigation

Hillcrest Health Services Bellevue, NE

Job Description

With the recent enhancement to our sales and marketing team, we are excited to announce the addition of a brand new Executive Director of Customer Navigation opportunity to our team.  The Executive Director of Customer Navigation is responsible for leading the revenue generating activities for the organization through the leadership of the system sales and marketing team.  In addition to being responsible for successful management of census goals, this individual will lead, develop, and execute the marketing strategy for the system.  

Hillcrest Health Services is the area's premier provider of services for aging adults spanning from western Iowa to Lincoln, NE.  Our services include resort-style independent living, assisted living, memory support, adult day services, post-acute rehab, outpatient therapy, long-term care, in-home private care, skilled home health and hospice care.  We consistently work towards our vision of being a national leader, providing integrated services while enhancing lives of those we serve each day.

Join our family and take advantage of our benefit offerings that include:

  • Multiple compensation increase opportunities in your first year
  • Earn up to 4 weeks of PTO in your first year
  • Health Insurance with 4 plan options (w/ Dental and Vision options)
  • Short Term and Long Term Disability
  • Life Insurance
  • Health Savings Account AND Flexible Spending Account options
  • 401k match up to 7%
  • Continuing education opportunities

Key Responsibilities:

  • Overall leadership and development of the system sales and marketing teams
  • Development and implementation of strategic marketing plans that meet census goals for the system
  • Develop effective partnerships with operations leaders to maximize census and revenue opportunities
  • Fiscal management for the department
  • Maximization of use and enhancements to the electronic record (CRM)

 Key Requirements:

  • At least three years experience in marketing, business development or sales
  • Proven experience in building and leading effective teams
  • Experience in healthcare, preferably in senior housing and health services
  • Bachelor's degree in Marketing, Business, Health Care Administration or similar
  • Additional experience in operational leadership role highly preferred

To learn about the area's premier provider of integrated services for aging adults, check out our website at  Contact a recruiter at 402.682.6572 or for any inquiries regarding this or other opportunities throughout the Hillcrest family of services. We are looking for individuals committed to their work and looking to be part of a fun, fulfilling team.

Applications will be emailed to



Job Details

Date Posted May 16, 2018
Date Closes June 15, 2018
Located In Bellevue, NE
Job Type Full-time Employee
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Start Date 2018-05-16
SOC Category 11-1021.00 General and Operations Managers
Zipcode 68005
Name Hillcrest Health Services
City, State and Zip Bellevue, NE
Phone 402-682-6572

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Continuing Education Program
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Workout Facilities
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Business - Communication
  • Customer Service
  • Supervision
  • Training Delivery and Evaluation
  • Resident Care Facility Planning
  • Healthcare Sales
  • Healthcare Specialty
  • Customer Service Management
  • Healthcare Marketing
  • Healthcare Sales
  • Problem Resolution

This job is related other jobs in these career categories

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...