We are currently recruiting to fill the following position:
Counter Sales Associate
Department / Location: Reimers Kaufman Concrete Products, Lincoln, NE
Provides excellent customer service by assisting customers promptly and courteously with their questions, purchases and efficient processing of their orders by performing the following duties. This position may be required to work Saturday hours.
Essential Duties and Responsibilities include the following:
Abide by Company Safety Program and Policies, while performing duties safely.
Establish and maintain good relations with customers by providing courteous, efficient, and professional service.
Develop a working knowledge of products manufactured and/or distributed by Reimers Kaufman.
Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
Assure accuracy, efficiency and attention be given to the customer in a professional and responsive manner.
Data entry and retrieval on computer system, including entering of customer orders, sister company transfers, obtain quotation information, inventory information and pricing.
Answer customer service inquiries regarding Reimers Kaufman products, including general product information, pricing, and complaints in a professional and responsive manner. Maintain accountability of customer inquiries until answered, solved and closed.
Develop a working knowledge of new products. Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location and availability of merchandise.
Assist sales staff with sales quotes, mailings, or any account research as needed. Provide product/job quotes as appropriate.
Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer’s satisfaction.
Know and follow credit card and check authorization policies and procedures. Know the warning signs that could indicate bad checks, poor credit and business risks.
Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
Assisting customers in identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
Stock displays and shelves with proper products, assure items are priced and up to date literature is maintained. Keep showroom stocked, clean and neat.
Assure SDS forms are maintained and up to date for accurate information and immediate review.
Keep mailings, price lists and sales history updated on computer as needed.
Maintain neat, clean and professional personal appearance.
Generate delivery and pick up orders for cash sale customers and charge accounts.
Education and/or Experience:
High School education or equivalent GED. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Must have previous demonstrated customer service experience. Thorough knowledge of the construction product line we handle, including application, operational and safety features, benefits, accessories, and how it compares to like products. Previous merchandising and sales experience very helpful.
Ability to read and comprehend office procedures, instructions, correspondence, and memos. Ability to write routine business correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have good listening skills.
Ability to compute square footage. Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required Monday through Friday--hours of coverage: 7:00 am - 5:00 pm, with one (1) hour for lunch. Employee may be required to work according to business needs.
To perform this job successfully, an individual should have knowledge of Excel Spreadsheet software and Word Processing software. The individual must have the capability of learning Lawson software. Previous Lawson experience helpful but not necessary.
Certificates, Licenses, Registrations: Valid Driver’s License is preferred.
Other Skills and Abilities:
10 key calculator skills and ability to accurately key information to the computer. Must be flexible in work assignments. Must have an ability to research information and produce reports for the customer. Must have good attention to detail capabilities and be customer oriented. Follows through on requests and assignments. Problem resolution and creative thinking skills. Must have a willingness to learn and apply concepts related to the role of the position. Must also be willing to attend sales seminars.
The person must maintain a good attendance record due to the staffing requirements of the job and the support role of this position. Strong customer service attitude and ability to deal directly with customers for a large portion of the day. Ability to speak Spanish would be helpful.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to stand; walk; use hands and fingers to handle, or feel and reach with hands and arms, occasionally required to sit, stoop, kneel or crouch. The employee must occasionally lift up to 100 pounds and/or move product. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Showroom/business environment. Dress code is business/casual. The noise level in the work environment is usually moderate. Due to the nature of the job, the employee must be able to take personal initiative to do support activities during non-busy times of the day. Hours of coverage: 7:00 am -5:00 pm, with one (1) hour for lunch. Must maintain a good attendance pattern. This is a non-smoking campus.
Condition of Employment:
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with back screens (if required) are required as conditions of employment.
Counter Sales Associate, Reimers Kaufman Concrete Products, Lincoln, NE
An EEO Employer
|Date Posted||May 22, 2019|
|Date Closes||July 21, 2019|
|Located In||Lincoln, NE|
|Work At||Main office|
|Function||A Company of NEBCO Inc.|
|Job Type||Full-time Employee|
|Compensation||Hourly Wage, Based on Experience|
|Experience Level||Entry Level (0-2 yrs. experience)|
|Hours||40+ hours per week|
|SOC Category||41-4011.00 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products|
|Name||Lin Blodgett, HR Director; Shelly Mendyk, Office Manager|
|Address||1815 Y Street|
|City, State and Zip||Lincoln, NE 68501|
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