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Help Desk Technician

Professional Research Consultants Omaha, NE
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Job Description

Help Desk Technician

PRC, a nationally known health care survey research firm, has an immediate opening for a Help Desk Technician who provides maintenance of the computer desktop environment by resolving problems, installing hardware and software, and supporting the IT Server Administrators.

The Help Desk Technician will support PRC’s PCs, printers, and related desktop equipment. Tasks include end user support, license tracking, and performing PC maintenance.

The responsibilities of the Help Desk Technician include:

  • Provide helpdesk support to resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly to the help desk ticket queue. Utilizing the helpdesk software and maintain its data integrity.
  • Modify configurations and settings for workstations. Assist with onboarding of new users.
  • Install, test and configure new workstations, equipment, and software.
  • Assist in maintaining an accurate inventory of all equipment and licenses.
  • Work in a team and effectively interact with others. Escalate issues to the administration team as needed.

Qualifications of the Help Desk Technician include:

  • Associate Degree in Information Systems, Business, or a related field, or equivalent experience.
  • Knowledge of Windows Desktop Operating Systems, Microsoft Office Products and Desktop Hardware.

PRC, with its beautiful campus, holds a very convenient location in Omaha near the Interstate.  PRC offers a pleasant environment in a non-smoking, drug free office.  For more information, please visit www.PRCCustomResearch.com.

Qualified applicants are asked to complete an application by visiting:  www.workforPRC.com

PRC is an EEO/AA Employer: M/F/Disabled/Vet

PRC is an Affirmative Action / Equal Opportunity employer.  PRC does not and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability or any other legally protected basis.

Job Details

Date Posted October 11, 2018
Located In Omaha, NE
Job Type Full-time Employee
Experience Level Intermediate (3-7 yrs. experience)
Hours 40 hours per week
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68137
Name Tiffany Farrell
Address 11326 P Street
City, State and Zip Omaha, NE 68137
Phone 402-592-5656

This job requires the following skills

  • Administrative Assistant

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