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Bilingual Legal Receptionist

Immigrant Legal Center Omaha, NE
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Job Description

POSITION TITLE:                   Legal Receptionist

REPORTS TO:                        Senior Operations Manager

WORKSITE:                            Omaha, Nebraska

HOURS:                                M-F 8:30 AM – 5:00 PM

Full Time: 40 Hours Per Week

 

ORGANIZATIONAL DESCRIPTION: Immigrant Legal Center (ILC) is a non-profit organization welcoming immigrants into our communities by providing high-quality legal services, education, and advocacy.  ILC is part of the national JFON network.

Responsibilities of the position:
The ILC Legal Receptionist is primarily responsible for receiving calls and welcoming guests to the Immigrant Legal Center headquarters in Omaha, Nebraska. ILC Legal Receptionists (2) support one another in routing calls for all ILC employees as well as provide appropriate information and support to the caller. The Legal Receptionists are also responsible for receiving and processing all mail related to legal casework. Under the supervision of the Senior Operations Manager, the Legal Receptionists will carry out any other assigned tasks to maintain efficient, high-quality legal office operations for ILC and hotline activities.

MAJOR DUTIES OF THE POSITION:

I. Front Desk Duties

  1. Welcome guests and clients to ILC, determine nature and purpose of visit, and direct or escort them to specific destinations
  2. Answer, screen, or forward incoming calls, provide information, take messages and relay messages to staff appropriately
  3. Manage voicemail system daily by checking received voicemail messages, forwarding messages appropriately, and personally returning calls when necessary.  
  4. Communicate ILC intake process to immigrant community members seeking immigration legal services with ILC
  5. Assist staff in communicating our intake process and services to the community at large
  6. Manage and track new appointments for legal staff
  7. Assist Legal Support Team to collect, sort or distribute mail and courier packages

II. Client Advocacy

  1. Refer clients (existing, potential, and walk-ins) to proper community resources including the Nebraska Immigration Legal Assistance Hotline
  2. Communicate and advocate needs of clients to staff and other community partners when appropriate
  3. Assist in directing incoming detained clients and families through our intake process for Pro Bono Detainee project
  4. Assist in directing recent victims of crimes and their families through our intake process and provide additional support/information relevant to the situation presented

III. Legal/Administrative Support

  1. Receive and sort incoming mail; processing, tracking, and filing legal mail using legal and digital filing software
  2. Assist the Legal Team with preparing, tracking, copying and sending outgoing mail when necessary
  3. Translate forms, declarations, and foreign documents for clients (Spanish to English, English to Spanish)
  4. Maintain deadlines using case management system

IV. Special Projects

  1. Occasionally be requested to assist other staff members with other duties as assigned
  2. Occasionally represent ILC at community events and functions, when assigned

 

QUALIFICATIONS:

  • Bilingual. Fluent in English and Spanish
  • Culturally competent
  • Ability to work sensitively with clients having diverse personalities, lifestyles, cultures, and faiths
  • Bachelor’s degree or Associates degree in relevant field, preferred
  •  Previous front-desk receptionist, or administrative assistant work preferred
  • Ability to maintain confidentiality and communicate with clients with tact
  • Professional and polite
  • Excellent communication skills both written and verbal
  • Ability to multi-task and work well under pressure
  • Detailed oriented
  • Must possess superb organizational skills
  • Knowledge of Microsoft Office software package such as Word, Excel, PowerPoint and Publisher
  • Familiarity with case management preferred
  • Basic knowledge of immigrant’s rights and/or immigration law a plus

APPLICATION:

  • Starting pay: $14.00 - $16.00 per hour based upon experience
  • Please send resume, cover letter, and references by email to Sanjuanita Jaimes at sanjuanita@immigrantlc.org
  • Position will remain open until filled; preferred start in June of 2020.

Job Details

Date Posted May 26, 2020
Date Closes June 25, 2020
Address 4223 Center Street
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage, $14.00 - $16.00, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Start Date Immediately
Desired Secondary Language Skill Spanish
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68105
Name Sanjuanita Jaimes
Address 4223 Center Street
City, State and Zip Omaha, NE 68105
Phone 402-884-1405
FAX 402-502-4604

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Vision
  • Voluntary Life Insurance
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Unpaid Leaves of Absence

This job requires the following skills

  • Administrative Assistant
  • Bilingual
  • Customer Service
  • Excellent Communications
  • Legal - Assistant

This job is related to other jobs in these career categories

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • And More ...
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