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Client Support Engineer

Computer Systems, Inc. Omaha, NE

Job Description

Computer Systems, Inc. is Omaha's oldest information technology companies. In addition, we are one of the nation's oldest Managed Service Providers. We have had an MSP practice since 1999 and have been in business since 1982.

Because we continue to grow, we need to expand our Client Support Call Center team. Because our client base is large and diverse, we require someone with previous Information Technology Support Experience.

Duties and Responsibilities

  • Work with customers to help solve Client support tickets
  • Take ownership of a ticket through completion.
  • Have a high sense of urgency responding to tickets.
  • Maintain high level of customer communication.
  • Document resolutions accurately.

Technical Requirements:

  • Advanced knowledge of the Microsoft office suite.
  • Advanced knowledge of Microsoft operating systems. Including Windows XP, Vista, 7, 8.x, 10.
  • Basic knowledge of Microsoft Server operating systems and Active Directory.
  • Basic understanding of WAN and LAN networks.

Other Requirements:

  • At CSI we don't micromanage our team. This position requires a self-starter who can work unsupervised.
  • We are VERY customer service oriented. Our team understands client satisfaction is priority # 1!
  • Everyone in our company is a team player. This is a requirement and our culture depends on it.
  • Willingness to grow and learn new technical skills.


Job Details

Date Posted September 18, 2017
Date Closes October 18, 2017
Address 14510 F. Street Suite 102
Located In Omaha, NE
Department Customer Response Center
Job Type Full-time Employee
Compensation Salary, Varies, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68137
Name Greg Jacobs
Address 14510 F St. Suite 102
City, State and Zip Omaha, NE 68137
Phone 4023303600
FAX 4023334767

This job offers the following benefits

  • Medical
At a Glance
Enjoy these benefits
  • Medical