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Tier 1 Help Desk Support

Elkhorn Computer Service Elkhorn, NE
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Job Description

We are looking for a competent Level 1 Help desk technician to provide fast and useful technical assistance for our clients. You will answer queries on basic technical issues and create tickets and assign to technicians.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Create tickets and assign a resource to resolve the issue
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Deliver items to clients on an as needed basis

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Job Details

Date Posted November 21, 2018
Date Closes December 21, 2018
Located In Elkhorn, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68022

This job offers the following benefits

  • SIMPLE IRA Plan
  • Dental
  • Vision
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Ability to Work Under Pressure
  • Apple Mac OS X
  • Microsoft Windows Desktop
  • Microsoft Windows Server
  • IT Manager
  • Dell Servers
  • Microsoft Outlook / Exchange
  • Software Install and Upgrades
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • SIMPLE IRA Plan
  • Dental
  • Vision
  • On-the-Job Training
  • Paid Holidays
Location