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Part-time Bilingual Call Center Agent-flexible hours!

The MSR Group Omaha, NE
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Job Description

 
With over 50 years experience, The MSR Group is one of the oldest and most respected full-service market research firms.  The MSR Group is a market research company dedicated to assisting organizations in their quest for information.

The MSR Groups Call Center is composed of 120-station, state-of-the-art telecenter in Omaha,Nebraska and boasts more than 30 years of experience conducting public opinion polling for consumer, political, and business-to-business research on a nationwide basis. 

The Market Research Interviewers are responsible for contacting our clients customers or randomly selected individuals to participate in the surveys that we conduct.  All surveys are read from a scripted questionnaire and the responses are recorded verbatim. 

 
Job responsibilities include:
  • Make outbound calls to collect data and opinions.
  • Conduct customer satisfaction surveys.
  • Recruit qualified candidates for focus groups.
  • Conduct all outbound calls from scripted questionnaires.
  • Record respondent answers into computer system accurately.
  • Know and adhere to Quality Assurance standards.
  • Conduct calls in a professional, respectful and friendly manner.

Hourly Rate:

New employees start and remain at $10/hr until they are evaluated, which is done at the end of the month in which they reach 30 days of employment as well as the end of the quarter.  Evaluations are based on production and quality.  Our research interviewers have an earning potential of $9-$15/hr with average interviewers making $10-$12/hr. Bilingual interviewers fluent in Spanish and English will receive $2/hr in addition to their performance based pay. 

Call Center Hours of Operation:

Monday - Thursday 11am-10pm         Friday  11am-9pm         Saturday   9am-3pm                 

The MSR Group only hires for Part-Time positions.

Employees must work the minimum of 12 hours per week and can not exceed the maximum of 28 hours per week.  Schedules are consistent schedules, meaning once the employee sets their schedule, they are required to work that schedule consistently every week until they change their schedule.  Schedules may be changed anytime after 30 days of employment.

Employees are allowed to work extra hours depending on availability.  Extra hours may be worked during the day shift from 11am-5pm, evenings 5pm-10pm or weekends.  Extra hours may be worked in any increment of time, employees are not required to work the full shift for extra hours. Extra hours are never guaranteed, they are based off of availability of seats, projects, schedules, etc. These hours must be approved through the supervisor.

Required Qualifications:

  • Must be 16 years of age or older
  • Type a minimum of 20 words per minute
  • Good communicator and listener
  • Positive, dependable, able to follow written & verbal instructions.

To apply:

First, send a resume via careerlink or stop by the office at 216 S. 77th Street Monday-Friday 1pm-7pm to fill out an application. Resumes and applications will be reviewed and the most qualified candidates will be contacted to schedule an interview.

Job Details

Date Posted October 31, 2017
Date Closes November 30, 2017
Address 216 S. 77th St.
Located In Omaha, NE
Department NO SELLING!
Function Nationwide Public Opinion Polling Interviewers
Job Type Part-time Employee
Compensation Hourly Wage, $10.00 - $15.00
Experience Level Entry Level (0-2 yrs. experience)
Hours 12-28 hours per week
Start Date Immediately
Desired Secondary Language Skill Spanish
SOC Category 19-3022.00 Survey Researchers
Zipcode 68114
Name Cassady Sisombath
Address 216 S 77th Street
City, State and Zip Omaha, NE 68114
Phone 402-392-0755 x 145
FAX 402-392-1068

This job offers the following benefits

  • Flexible Hours
  • Merit Increases
At a Glance
Enjoy these benefits
  • Flexible Hours
  • Merit Increases
Location