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Contact Center Representative

Cobalt Credit Union locationPapillion, NE
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25 positions
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Web Mktg Technology Specialist

Cobalt Credit Union locationPapillion, NE
25 positions
info linkReport a probelm Originally Posted : February 09, 2021 | Expires : March 24, 2021

Details

Job Type
Full-time Employee Show Shift
Custom
Salary
Unspecified
Benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Fitness Classes
  • Free Parking
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Sports Teams / Leagues
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Merit Increases
  • Apply Now
    Job Location
    Papillion, NE, United States
    Video

    Description

    What does it mean to be part of Cobalt Credit Union?

    Being part of Cobalt Credit Union means you will be part of a culture that truly cares about members and employees.  Cobalt will take time to prepare and train you to succeed in your current position and will help coach you to reach your career goals.  Our tuition assistance, job shadowing program, and dedication to promoting from within the company will support you in reaching your highest potential.  Cobalt's management team believes in an open door policy and welcomes feedback and suggestions.  We are big enough to be recognized in the community, but small enough that you are not just a number.

    Who are we looking for as our next Contact Center Representative?

    • Call center experience or experience working with the public
    • Capable of working independently, utilizing skills and abilities to resolve problems.
    • Exhibit the skills to recognize the need to be readily available for incoming calls adjusting to changes in call volume to effectively meet demand and reduce wait times when volume is at its peak.
    • Effective communication and organizational skills

    What is a day in the life of a Contact Center Representative?

    • Answering incoming calls in a professional tone greeting and handling calls in an appropriate manner and verifying the member's identity
    • Maintaining a high degree of confidentiality and privacy of member accounts by following security and internal control procedures
    • Maintaining quality control of all documents, departmental research and pending transactions
    • Using multiple websites for various products and services the Credit Union offers (bill pay, debit cards, credit cards, loan applications, etc.)
    • Inputting wires up to $50,000 per member request without supervision
    • Communicating effectively and professionally when presenting and explaining Credit Union products in a knowledgeable and professional manner
    • Researching and resolving member account problems
    • Building member relationships by actively uncovering and evaluating members' financial needs, offering products/services to meet those needs and answering questions regarding our Credit Union services
    • Attendance is an essential function of this position

    Instant Answers
    providedProvided by company
    Full-time Employee
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    Cobalt Credit Union

    Financial Services
    25 active jobs
    locationOmaha, NE
    clockFull-time
    Browse all jobsexternal

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