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Contact Center Representative

Cobalt Credit Union Papillion, NE

Job Description

What does it mean to be part of Cobalt Credit Union?

Being part of Cobalt Credit Union means you will be part of a culture that truly cares about members and employees.  Cobalt will take time to prepare and train you to succeed in your current position and will help coach you to reach your career goals.  Our tuition assistance, job shadowing program, and dedication to promoting from within the company will support you in reaching your highest potential.  Cobalt's management team believes in an open door policy and welcomes feedback and suggestions.  We are big enough to be recognized in the community, but small enough that you are not just a number.

Who are we looking for as our next Contact Center Representative?

  • Call center experience or experience working with the public
  • Capable of working independently, utilizing skills and abilities to resolve problems.
  • Exhibit the skills to recognize the need to be readily available for incoming calls adjusting to changes in call volume to effectively meet demand and reduce wait times when volume is at its peak.
  • Effective communication and organizational skills

What is a day in the life of a Contact Center Representative?

  • Answering incoming calls in a professional tone greeting and handling calls in an appropriate manner and verifying the member's identity
  • Maintaining a high degree of confidentiality and privacy of member accounts by following security and internal control procedures
  • Maintaining quality control of all documents, departmental research and pending transactions
  • Using multiple websites for various products and services the Credit Union offers (bill pay, debit cards, credit cards, loan applications, etc.)
  • Inputting wires up to $50,000 per member request without supervision
  • Communicating effectively and professionally when presenting and explaining Credit Union products in a knowledgeable and professional manner
  • Researching and resolving member account problems
  • Building member relationships by actively uncovering and evaluating members' financial needs, offering products/services to meet those needs and answering questions regarding our Credit Union services
  • Attendance is an essential function of this position

Job Details

Date Posted May 21, 2020
Date Closes June 20, 2020
Located In Papillion, NE
Job Type Full-time Employee
Shift Custom
Hours 40 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68046
Name Alye Kussman
Address 7148 Towne Center Parkway
City, State and Zip Papillion, NE 68046
Phone 402-829-6236

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Fitness Classes
  • Free Parking
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Sports Teams / Leagues
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • And More ...