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Credit Services Specialist

SAC Federal Credit Union Papillion, NE

Job Description

What does it mean to be part of SAC Federal Credit Union?

Being part of SAC Federal Credit Union means you will be part of a culture that truly cares about members and employees.  SAC will take time to prepare and train you to succeed in your current position and help coach you to reach your career goals.  Our tuition assistance, job shadowing program, and dedication to promoting from within the company will support you to reach your highest potential.  SAC’s management team believes in an open door policy and welcomes feedback and suggestions.  We are big enough to be recognized in the community, but small enough that you are not just a number.


Who are we looking for as our next Card Services Specialist?

  • Two years or more experience in credit servicing and/or processing required
  • Bachelor’s degree or comparable work experience
  • Experience in a financial institution preferred
  • Team and solutions oriented


What is a day in the life of a Card Services Specialist?

  • Administer Visa credit card programs ensuring compliance with Credit Union guidelines
  • Audit, process new credit card applications and perform routine maintenance on existing cards
  • Review and process balance transfers, credit balance removals, account transfers, payment returns, and monitor general ledgers associated with payments
  • Resolve all member issues via phone or email are corrected in a timely manner
  • Develop and maintain a quality relationship with credit card vendor in order to assure continued support
  • Coach and train branch and loan department employees for credit card development
  • Develop a training plan and create or modify training and education materials 
  • Manage specific projects as assigned
  • Design and execute sales contest for SAC FCU employees to maintain engagement and increase sales
  • Notify members of potentially fraudulent transactions detected
  • Review Account Compromise notifications and process accordingly, complete dispute documentation and reports from credit card vendor, and make adjustments to accounts for small balance fraud
  • Support product by staying up to date on new developments in the credit industry
  • Analyze data to make recommendations to Senior Management for future campaigns
  • Perform administrative functions for Springboard
  • Attendance is an essential function of this position.


Keyword: Loans, credit union, banking, retail, customer service, consumer lending, credit cards, second mortgage

Job Details

Date Posted July 10, 2018
Date Closes August 9, 2018
Requisition 15296141
Address 7148 Towne Center Parkway
Located In Papillion, NE
Department Lending Department
Job Type Full-time Employee
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 13-2041.00 Credit Analysts
Zipcode 68046
Name Alye Kussman
Address 7148 Towne Center Parkway
City, State and Zip Papillion, NE 68046

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Credit Union
  • Employee Referral Program
  • Free Parking
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Sports Teams / Leagues
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • And More ...