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Senior Operations Analyst

Advisor Group Atlanta, GA

Business Operations Analyst in Operational Analytics Department

Senior Operations Analyst

Location(s):     2300 Windy Ridge Parkway Atlanta, GA

Role Type:       Full time (Hybrid)


Advisor Group is seeking a Senior Operations Analyst to help bring data-driven clarity to client-facing operational functions.  This is the perfect opportunity for somebody who enjoys a fast-paced environment, exhibits a strong bias for action, and enjoys developing an understanding of data, using that understanding to crystalize the organization's conception of key drivers influencing results, and leveraging information to improve performance. 


  • Use analytical skills and business intelligence tools to critically assess performance and help guide the team in the crafting and developing improved approaches to operational challenges.
  • Serve as a SME to internal clients and cross-department projects.
  • Define and continually refine appropriate performance measures for the CCEO functions - including core outcomes, operational processes affecting results, and program performance assessments.
  • Oversee development of reporting to monitor operational performance across a broad range of functions and parameters (i.e. Contact Center results / productivity, processing team efficacy, client satisfaction, etc.).
  • Lead operational / demand forecasting and drive those findings into actionable programs.
  • Lead analysis of actual operational performance vs. forecasts / expectations.
  • Lead cross-functional teams on high priority initiatives to develop solutions and oversee implementation of those solution.
  • Be able to communicate the story behind the data to leaders throughout Advisor Group.
  • Leverage analytical and technical skills to develop more junior team members.

Education Requirements:

  • Master's degree in Business, Marketing, Economics or a related field of study.

Basic Requirements:

  • Demonstrated advanced Microsoft Excel skills.
  • Proficient with BI toolsets - SQL-Based GUI tools, Power BI, PowerPivot, etc.
  • Experience using SQL Server and/or Oracle data repositories.
  • Knowledge of statistical analytical methods - regression models, CHAID, data mining techniques, etc. 
  • Creative problem-solving skills and a strategic perspective.
  • 4 - 6+ years' experience in analytic roles producing actionable intelligence from raw data.

Preferred Requirements:

  • Advanced SQL coding / querying ability
  • Experience modelling with Power Pivot / Power BI - Strong DAX knowledge and complex model creation
  • Experience performing analysis on client-facing operational functions
Date Posted June 10, 2022
Date Closes July 10, 2022
Requisition R0002816
Address 2300 Windy Ridge Pkwy #750
Located In Atlanta, GA
Work At Atlanta
SOC Category 00-0000.00

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