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Senior Operations Analyst

Advisor Group Atlanta, GA
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Business Operations Analyst in Operational Analytics Department

Senior Operations Analyst


Location(s):     2300 Windy Ridge Parkway Atlanta, GA

Role Type:       Full time (Hybrid)

Summary:

Advisor Group is seeking a Senior Operations Analyst to help bring data-driven clarity to client-facing operational functions.  This is the perfect opportunity for somebody who enjoys a fast-paced environment, exhibits a strong bias for action, and enjoys developing an understanding of data, using that understanding to crystalize the organization's conception of key drivers influencing results, and leveraging information to improve performance. 

Responsibilities:

  • Use analytical skills and business intelligence tools to critically assess performance and help guide the team in the crafting and developing improved approaches to operational challenges.
  • Serve as a SME to internal clients and cross-department projects.
  • Define and continually refine appropriate performance measures for the CCEO functions - including core outcomes, operational processes affecting results, and program performance assessments.
  • Oversee development of reporting to monitor operational performance across a broad range of functions and parameters (i.e. Contact Center results / productivity, processing team efficacy, client satisfaction, etc.).
  • Lead operational / demand forecasting and drive those findings into actionable programs.
  • Lead analysis of actual operational performance vs. forecasts / expectations.
  • Lead cross-functional teams on high priority initiatives to develop solutions and oversee implementation of those solution.
  • Be able to communicate the story behind the data to leaders throughout Advisor Group.
  • Leverage analytical and technical skills to develop more junior team members.

Education Requirements:

  • Master's degree in Business, Marketing, Economics or a related field of study.

Basic Requirements:

  • Demonstrated advanced Microsoft Excel skills.
  • Proficient with BI toolsets - SQL-Based GUI tools, Power BI, PowerPivot, etc.
  • Experience using SQL Server and/or Oracle data repositories.
  • Knowledge of statistical analytical methods - regression models, CHAID, data mining techniques, etc. 
  • Creative problem-solving skills and a strategic perspective.
  • 4 - 6+ years' experience in analytic roles producing actionable intelligence from raw data.

Preferred Requirements:

  • Advanced SQL coding / querying ability
  • Experience modelling with Power Pivot / Power BI - Strong DAX knowledge and complex model creation
  • Experience performing analysis on client-facing operational functions
Date Posted June 10, 2022
Date Closes July 10, 2022
Requisition R0002816
Address 2300 Windy Ridge Pkwy #750
Located In Atlanta, GA
Work At Atlanta
SOC Category 00-0000.00
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