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Technology Support Specialist II, Highland Capital Brokerage

Advisor Group locationBirmingham, AL
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44 positions

Web Mktg Technology Specialist

Advisor Group locationBirmingham, AL
44 positions
info linkReport a probelm Originally Posted : July 12, 2021 | Expires : August 11, 2021


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Job Location
Birmingham, AL, United States


IT Help Desk Opportunity in Financial Services

Technology Support Specialist II, Highland Capital Brokerage

Location(s): Birmingham, Alabama

Role Type: Full time


To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Why Advisor Group

  • Competitive salary and annual bonus paid based on performance
  • Generous time off package, including paid time off, paid holidays, and paid time to volunteer in the community
  • Immediate access to extensive benefits package that includes medical, dental and vision coverage, basic life insurance, long and short-term disability coverage and much more
  • 401(k) match from day one of employment
  • Referral bonuses if we hire your referred applicants to our open positions
  • An enriching and engaging career in financial services - our employees overwhelmingly report that they find meaning and purpose in their day-to-day work
  • Executive leader access and interaction in all our locations due to flat structure, open office environments, town halls and speed mentoring events


  • Provide general user and desktop support
  • Configure and troubleshoot desktop and portable devices
  • Respond to user requests and incidents in a courteous and professional manner
  • Track, monitor and maintain requests, incidents, and escalations in the ticketing system
  • Support all hardware deployed in the organization
  • Setup new hardware and maintain appropriate user account permissions
  • Provide cross-support to network and server administration
  • Assist with execution of core IT related projects
  • Other duties as assigned

Education Requirements:

  • Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Basic Requirements:

  • 1-3 years of relevant hands-on experience
  • Strong experience working in Windows Desktop Operating Systems
  • Support and configuration of various desktop models and mobile devices
  • Office 365 support and administration
  • Strong experience with Microsoft Office applications
  • Active Directory and Azure Active Directory
  • Intune
  • Virus removal and remediation
  • Some experience in Network technologies and IT security
  • Excellent customer service, and the ability to work in a team environment
  • Communication Skills including end user training and explaining technical problems
  • Self-Motivated, possess good analytical/trouble shooting skills
  • Ability to multi-task and work projects to completion
  • Candidate must demonstrate strong willingness to learn new technologies
  • Ability to execute tasks in a timely manner

Preferred Requirements:

  • A+, Network+ or equivalent hands-on experience in an IT help desk environment
  • Working knowledge of Windows Server Operating Systems (2012, 2016, 2019)
  • Experience with SharePoint, Microsoft Azure, Mac OS

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