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Product Support Analyst - IT

Securities America, Inc. La Vista, NE

Job Description



Position Overview:

The primary responsibility of this position is to support production applications. Owns key responsibility for the overall quality of products delivered to customers and business areas through effective test procedures, as well as, assistance with preventive controls and best practices. Additional responsibilities are to include the creation and maintenance of documentation and issue tracking.  

Job Requirements:

• Bachelor’s degree in computer science, related field and/or two years equivalent job experience preferred
• Development and/or formal training in .NET, MVC and T-SQL preferred
• Detailed knowledge of Securities America operational best practices, procedures and tools preferred
• Understanding of software unit testing and integration tools preferred 
• Ability to execute database queries to validate field and table data using SQL or similar tools required
• Self-starter with ability to perform production support duties with little supervision required
• Solid experience working with Securities America tools and tool suites (NBS, MIPS, PRIME, Vault, and NBS Support Tools)
• Excellent interpersonal, communication and problem-solving skills
• Strong analytical, critical thinking and organizational skills
• Ability to work under deadline pressure and maintain effective working relationships with co-workers and other employees
• Experience in cross-functional relationship management and in working with development and other technical teams 

Job Duties/Tasks:

This position is responsible for, but not limited to the following:

1. Evaluates and tests new or modified software applications to verify that programs function according to user requirements and conform to established guidelines
2. Review and coordinate unit testing of new enhancements, bug fixes and applications 
3. Review and resolve new or existing Help Central tickets, including update the resolution documentation 
4. May review operating logs to identify program processing errors
5. Monitor and detect program and system performance errors and documents defect tracking
6. May develop resolution SQL scripts to resolve production data issues or reporting needs
7. Additional duties as assigned.


Job Details

Date Posted November 19, 2018
Date Closes December 19, 2018
Address 12325 Port Grace Boulevard
Located In La Vista, NE
Department Information Technology
Job Type Full-time Employee
Start Date Immediately
Positions Available 2
SOC Category 15-1031.00 Computer Software Engineers, Applications
Zipcode 68128
Name Human Resources
Address 12325 Port Grace Boulevard
City, State and Zip LaVista, NE 68128
Phone 1-800-747-6111
FAX 402-384-7589

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Continuing Education Program
  • Dry Cleaning / Laundry
  • Employee Referral Program
  • Fitness Classes
  • Free Parking
  • Health Fair
  • Holiday Party
  • Massage Therapy
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Data Warehouse
  • Database Creation
  • MySQL
  • Sybase
  • .NET
  • AngularJS
  • C#
  • HTML
  • JavaScript
  • PureMVC
  • XML
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...