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Technical Support Specialist

Securities America, Inc. La Vista, NE
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Job Description

 

Technical Support Specialist

 

Position Overview

The primary responsibility of this job is to answer questions from Company representatives and employees regarding SA technology, systems, and applications.  Additional duties include troubleshooting technical issues, configuring PCs, and downloading data from clearing firms and mutual fund companies.

 

Position Requirements

• Associate degree in computer related field or equivalent work experience required

• Prior Broker/Dealer experience in a support role is a plus

• 1-2 years previous technology support experience required

• Proven skill in troubleshooting and problem resolution in a Windows desktop environment

• Support experience with Mac OS is a plus

• Familiarity with mobile device support i.e. iPhone, iPad, Android

• Ability to communicate with customers, co-workers, and various business contacts in a courteous and professional manner

• Ability to organize, prioritize, and handle multiple tasks

• Ability to identify, analyze, and resolve computer software and network problems

• Ability to pay close attention to detail

• Ability to work under pressure and meet deadlines

• Ability to work flexible schedule

• Ability to be at work on a regular and predictable basis

• Knowledge of technology, systems, and applications

• Knowledge of computer operations, hardware, and software

• Skill in effective verbal and written communications

• Skill in utilizing various software packages such as Microsoft Office 

 

Job Duties/Tasks:

This position is responsible for, but not limited to the following:

1. Answer questions from Company representatives pertaining to a multitude of technology related issues regarding SA systems and applications.  Research issues as necessary and ensure prompt response.

2. Provide technical support and troubleshooting for Company representatives and employees.  

3. Receive help requests via telephone and email, assess problems, resolve (Level I and II support) or escalate to appropriate IS resources.

4. Configure PCs for employees ensuring access only to appropriate applications and screens.

5. Provide advice to Company representatives on necessary office technology needed to work with SAI

6. Maintain and support of all SA Applications and assist with training on applications to internal and external clients as needed.

7. Perform additional duties and tasks as assigned

Job Details

Date Posted October 8, 2018
Date Closes November 7, 2018
Address 12325 Port Grace Boulevard
Located In La Vista, NE
Department Information Technology
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Start Date Immediately
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68128
Name Human Resources
Address 12325 Port Grace Boulevard
City, State and Zip LaVista, NE 68128
Phone 1-800-747-6111
FAX 402-384-7589

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Continuing Education Program
  • Dry Cleaning / Laundry
  • Employee Referral Program
  • Fitness Classes
  • Free Parking
  • Health Fair
  • Holiday Party
  • Massage Therapy
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Microsoft Office
  • Microsoft SQL Server
  • SQL
  • Mobile Device Support
  • Apple Mac OS X
  • Microsoft Windows Server
  • Technical Support
  • Customer Service / Troubleshooting

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
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