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Bankcard Specialist

American National Bank locationOmaha, NE
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33 positions
33 positions
info linkReport a probelm Originally Posted : November 25, 2021 | Expires : December 25, 2021


Job Location
Omaha, NE, United States


With history dating back to 1856, American National Bank is one of the largest privately owned banks in the region with locations in Nebraska, Iowa and Minnesota. We believe in doing. By joining forces with local businesses, charitable organizations and our team members, we are proud to be part of the momentum that keeps the community around us building and growing. Together we can be the catalyst for making great things happen. Join our company to be a part of this inspirational movement and learn how we can grow your career.

Together, we can do more for your future…

At American National Bank, we provide our team members with comprehensive benefits to do more for you and your family.

We offer:

  • Competitive base compensation with additional performance-based annual earning potential
  • Career growth potential built into every role
  • 401(k) Investment Plan with up to 4% match by ANB with immediate vesting and profit sharing*
  • No cost Life Insurance with benefit 2x base salary (subject to cap), with ability to purchase additional coverage
  • Paid Time Off, Paid Holidays and Paid Volunteer Time
  • Medical Insurance with signification premium contribution by ANB, with Wellness Plan Support*
  • Dental Insurance with significant premium contribution by ANB*
  • Additional Insurance options to meet personal needs: Vision, Pet Care, Critical Illness, Accident, Income, and Identity Theft Protection*
  • Tuition Reimbursement*
  • Gym Membership Reimbursement*
  • Discounts on Banking and Financial needs

*Eligibility Criteria Apply

Job Summary

Coordinate the Reg. E and Reg. Z processing of all ATM, Debit and Credit Card disputes. Work with customers and other employees to ensure that all supporting documentation is received. Handle fraud cases, working with other employees and local law enforcement. Board and complete administration on all Consumer Credit Cards. Work closely with senior management in commercial & retail to serve our customers. We want to focus on superior service for high profile customers of the bank. This person is responsible for timely completion of required training applicable to the position and regular and effective application of such training in the performance of the position.

Essential Job Duties & Responsibilities

  • Review daily exception reports and fraud alerts (OmniShield/Defense Edge/CAN/CAMs) to identify possible fraud transactions and fraud trends. Contact branch staff to verify activity with customers and prevent future losses. Place travel notices and Worldpay Hot Card notifications on customer’s accounts. Apply incident response procedures to minimize impact to customers and control losses. Coordinate with law enforcement to pursue prosecution and restitution. Maintain working relationship with peer banks to help minimize fraud losses.
  • Responsible for the review and research of Worldpay/FIS’s recommendations for provisional and final customer credit for Debit, ATM and Credit Card disputes using Worldpay iQ, P1C/Base2000, NETS, Director and the Internet. Determine what supporting documentation is needed to process the dispute and obtain from customers and branch staff as needed. Create and maintain an electronic file for each dispute. Ensure REG E timelines are followed for all Debit/ATM Disputes. Ensure timely mailing of provisional letters, final credit letters, follow-up letters requesting supporting information, reverse provisional credit letters and adjustments as needed. Perform Hot Cards on all confirmed fraud disputes, process posting entries which includes reimbursing customers, offsetting entries to suspense and moving losses from suspense to loss GL account. Refund NSF fees and credit interest owed. Contact other financial institutions and merchants, using the Internet as necessary for contact information. Log and update as necessary each dispute in the spreadsheets.
  • Board new credit cards in P1C and/or Book new credit cards in Origenate to be uploaded to FIS. Make administrative changes to accounts with appropriate approvals. Monitor reporting such as new accounts, delinquencies, non-monetary account changes, address changes and validations, and refunding of interest and fees. Complete daily DDA and GL settlements.
  • Responsible for ATM deposit monitoring utilizing NET’s and Vantiv transaction research function and posting ATM return cash and new money from Rochester. Respond to ATM issues reported by branches, customers, NETs or Vantiv, which may include travel to the site. Complete monthly billing reclassification and ATM profitability report.
  • Administrative duties – Track corporate fraud losses, prepare card reference journal for debit cards (total number of cards on system, old vs. new) and complete debit card cleanup of inactive cards, hot cards and cards attached to closed accounts. Monitor multiple control reports such as card limit changes and cards attached to dormant or inactive accounts to name a few. Complete journal entries on all bills to include Vantiv, MasterCard, NETs, Networks, etc.
  • Compliance certification – use knowledge of Reg. E, Reg. Z, the Fair Lending Act and assigned tutorials in day to day activities.

Experience Needed:

  • One to three years of bank operations experience.
  • Previous accounting experience, preferably in bank operations.

Education, Licensure & Certification Needed:

  • College degree preferred or equivalent work experience.


American National Bank

Financial Services
33 active jobs
locationCarter lake, IA
locationOmaha, NE
Browse all jobsexternal

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