Patient Access Representative / Medical Receptionist - Elkhorn (Part-Time)

OrthoNebraska is adding a Patient Access Representative to our team! Now more than ever, there is a rise in on-demand healthcare. At OrthoNebraska, we strive to make the region’s most highly rated orthopedic care easier to access for our patients, whenever and wherever they are! We stay true to what has made OrthoNebraska so successful, by embracing the journey and providing an unmatched experience. Come join our team of committed experts working together to support each patient, and each other.

The Center for Medicare & Medicaid Services (CMS) requires all healthcare workers, as well as individuals who interact with healthcare workers in a work setting, be fully vaccinated against COVID-19 as a condition of employment unless a medical or religious exemption is approved. At this time, fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment. As a condition of employment, newly hired team members will be required to provide proof of their COVID-19 vaccination or apply for a medical or religious exemption.

Click the link to learn more about out Patient Access Reps! à https://orthone.co/careers-access

Department/Position Details:

• Provide exceptional customer service through face to face and phone interactions
• Accurately and efficiently register patients and verify insurance eligibility in a timely manner
• Verify authorization requirements and obtain approvals based on insurance guidelines
• Complete all required billing information in the electronic health record
• Collect time of service and account balance payments from patients in a professional manner
• Direct patients and guests to appropriate setting
• Aid with internal and external incoming calls, and transfer to the appropriate departments
• Utilize interpersonal skills with both internal and external customers in the daily performance of duties
• Regularly attend and actively participate in meetings
• Maintain confidentiality and demonstrate respect for patient rights
• Participation by all members to support the team environment
• Regularly attend and actively participate in team meetings.
• Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission
• Employee is responsible for all other duties as assigned for which competency has been demonstrated.

Position Requirements:

 Education:

• High School diploma or equivalent required.
• Associate degree or equivalent education/experience/credentials preferred.

Experience:

• Three years prior experience in a healthcare environment and computer experience with emphasis on customer service preferred.
• Knowledge of Medical Terminology, CPT, and ICD-10 codes strongly preferred.
• Experience with referrals and/or authorizations strongly preferred.
• Customer service and computer experience. Prior experience in a healthcare environment preferred.
• Understanding the revenue cycle including insurance payers, billing, and collections is beneficial.
• Ability to adapt to rapidly changing environments while meeting our customer’s demands and deadlines.

Physical:

• This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.