Assistant Manager Patient Access Outreach Clinics

OrthoNebraska is seeking a motivated, dynamic, and detail-orientated Patient Access Assistant Manager who enjoys working in a thriving, fast-paced environment. This role will provide day to day leadership to the Patient Access teams, to promote organizational health through patient experience and financial performance across the Revenue Cycle. We stay true to what has made OrthoNebraska so successful, by embracing the journey and providing an unmatched experience. Come join our team of committed experts working together to support each patient and each other.

The Center for Medicare & Medicaid Services (CMS) requires all healthcare workers, as well as individuals who interact with healthcare workers in a work setting, be fully vaccinated against COVID-19 as a condition of employment unless a medical or religious exemption is approved. At this time, fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment. As a condition of employment, newly hired team members will be required to provide proof of their COVID-19 vaccination or apply for a medical or religious exemption.

Department/Position Details/Duties:

• This position requires travel between our OrthoNebraska outreach clinics to support teams in Omaha, Council Bluffs and Norfolk.
• Ability to learn, evaluate and execute workflows that are unique to each department.
• Educates, evaluates and inspires team members as they seek to create the best possible experience for the patient.
• Focuses on helping team members improve their skills and knowledge through coaching and development.
• Maintain a high level of customer service for our external and internal customers.
• Initiates and executes process improvement initiatives designed to improve workflow, service, and team member/patient satisfaction.
• Identifies, analyzes, and resolves customer service issues.
• Processes PTO requests and bi-weekly payroll for all team members
• Provides timely feedback to team members and management regarding performance, projects and initiatives.
• Uses working knowledge of the overall Revenue Cycle with a focus on quality registration, scheduling, insurance verification, and point of service collection.
• Maintains working knowledge of pertinent requirements and policies impacting the Patient Access department.
• Performs staff coaching and counseling including corrective actions with timely documentation of disciplinary action.
• Ensuring consistent applications of organization policies and procedures across departments to maximize registration accuracy.
• Performs routine department rounds at each location to monitor environment and support team members.
• Communicates clear expectations and trains existing team members on any policy, procedure, or system changes.
• Oversees and develops team schedules for assigned areas.
• Ensures adequate staffing levels and coverage as indicated by the volumes at each location
• Provides elbow support when appropriate.
• Organizes and executes regular team meetings

Position Requirements:

 Education:

• Associate degree or equivalent education/experience/credentials preferred

 Experience:

• 2-5 years prior experience in a healthcare setting and working knowledge of EMR systems with emphasis on customer service preferred.
• 2-4 years of medical insurance experience preferred.
• Previous experience in Revenue Cycle preferred.
• Exceptional leadership skills with the proven ability to build high performing and high functioning teams.
• Excellent coaching, counselling, listening and communication skills.

 Physical:

• This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.