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Customer Service Rep- PFS Department - Full-Time

OrthoNebraska Omaha, NE

Job Description

OrthoNebraska is focused and dedicated to the complete care and treatment of the orthopaedic patient. As the area’s leading provider of orthopaedics, we committed to provide exceptional patient care with 24 beds, 12 operating rooms and clinic locations across Iowa, Nebraska and Missouri. OrthoNebraska offers comprehensive care that includes both surgical and non-surgical intervention and is supported by a range of sub-specialized providers. OrthoNebraska specializes in the diagnostic, surgical and rehabilitative needs of persons with musculoskeletal conditions. Our facilities are state-of-the-art and focused on high quality, cost effective care. Our staff is chosen for their experience and passion for outstanding patient care.


OrthoNebraska is currently seeking a Customer Service Representative to support the Patient Financial Services Department by providing concise and clear information to patients as it relates to their patient obligation and payment opportunities. The Customer Service Representative will utilize their knowledge for insurance payers, healthcare terminology, and understanding of EOBs to ensure customer satisfaction. If you think this may be a fit for you, apply today!

What you would do in this role:

  • Responsible for taking inbound phone calls from patients and other third parties.
  • Contact patients to discuss payment options on account balances, per manager’s request.
  • Takes appropriate action on incoming calls to resolve billing and payment issues.
  • Establish payment plans or loan options according to OrthoNebraska policy.
  • Process credit card payments on an online portal
  • Escalate issues for resolution as appropriate to other team members, assistance manager or manager.
  • Promoting a team concept.
  • Maintaining a professional appearance and demeanor.
  • Performing other duties as assigned.

Here’s what makes for an ideal candidate:

  • Must be a high school graduate or equivalent.
  • 2 years of experience in healthcare, hospital, and/or physician billing.
  • 1 year of experience in a call center environment.
  • Comfortable working in several applications at one time and able to handle high volume of incoming calls.
  • Understanding EOBs: Payments, adjustments, co-insurance, deductible, and denial/comment codes
  • Ability to collaborate and communicate with team and others throughout the organization.


Thank you for your interest in our company! Due to the number of applications we receive, we aren’t able to give status updates, but if you are invited for an interview, you will generally be contacted within 2 weeks of submitting your application

Job Details

Date Posted May 22, 2020
Date Closes June 21, 2020
Address 2808 S. 143rd Plaza
Located In Omaha, NE
Department Patient Financial Services
Job Type Full-time Employee
Monday through Friday 8:00am to 4:30pm
Hours 40 hours per week
Positions Available 1
SOC Category 43-3021.00 Billing and Posting Clerks and Machine Operators
Zipcode 68144
Name Taylor Petersen
Address 2808 South 143rd Plaza
City, State and Zip Omaha, NE 68144
Phone 402-609-2006
FAX 402-609-2020

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Casual Dress
  • Clothing Allowance
  • Free Parking
  • Health Fair
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • Business - Concepts
  • Customer Service
  • Filing
  • JCAHO Standards
  • Medical Billing
  • Medical Claims Processing
  • Medical Coding
  • Medical Documentation Management

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • And More ...