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Patient Access Department - Patient Access Representative (Emergency Department )

OrthoNebraska Omaha, NE

Job Description

OrthoNebraska is focused and dedicated to the complete care and treatment of the orthopaedic patient. As the area’s leading provider of orthopaedics, we committed to provide exceptional patient care with 24 beds, 12 operating rooms and clinic locations across Iowa, Nebraska and Missouri. OrthoNebraska offers comprehensive care that includes both surgical and non-surgical intervention and is supported by a range of sub-specialized providers. OrthoNebraska specializes in the diagnostic, surgical and rehabilitative needs of persons with musculoskeletal conditions. Our facilities are state-of-the-art and focused on high quality, cost effective care. Our staff is chosen for their experience and passion for outstanding patient care.


Job Responsibilities:

  • Provide exceptional customer service through face to face and phone interactions.
  • Accurately and efficiently schedule patients for appointments, registration paperwork, and patient insurance.
  • Complete all required billing information in the health information system.
  • Collect time of service and account balance payments from patients in a professional manner.
  • Direct customers to appropriate setting.
  • Provide assistant with internal and external incoming calls.
  • Utilize positive interpersonal skills with both internal and external customers in the daily performance of duties.
  • Regularly attend and actively participate in team meetings.
  • Maintain confidentiality and demonstrates respect for patient rights.


  • Associate degree or equivalent education/experience/credentials preferred.
  • BLS required within 60 days of hire.
  • Customer service and computer experience. Prior experience in a healthcare environment preferred.
  • Understanding of the revenue cycle including insurance payers, billing, and collections is beneficial.
  • Ability to adapt to rapidly changing environments while meeting our customer’s demands and deadlines.
  • Participation by all members to support the team environment.

Only those candidates selected for an interview will be contacted.

Job Details

Date Posted November 27, 2018
Date Closes December 27, 2018
Address 2808 S 143rd Plaza
Located In Omaha, NE
Work At Emergency Department
Department Admitting
Function Patient Access
Job Type Part-time Employee
Thu: 7 am to 7 pm
Fri: 7 am to 7 pm
Hours 24 hours per week; Benefit Eligible
Positions Available 1
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68144
Name Human Resoures
Phone 4026092000
FAX 4026092020

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Profit Sharing
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Free Parking
  • Health Fair
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Problem Resolution
  • Strong Time Management
  • Medical Documentation Management
  • Patient Registration
  • Cerner Powerworks

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • And More ...