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OrthoNebraska Clinic - Call Center Assistant Manager

OrthoNebraska Omaha, NE

Job Description

OrthoNebraska is focused and dedicated to the complete care and treatment of the patient. As the area’s largest, most comprehensive provider of orthopaedics, we are committed to providing exceptional patient care in our clinic locations across Iowa, Nebraska and Missouri. OrthoNebraska services include physical therapy, inpatient & outpatient surgery, rheumatology, non-operative pain management, emergency medicine, and imaging. Our team delivers a certain magic through a focus on an unmatched patient, provider and employee experience with a focus on high quality, cost effective care. 

OrthoNebraska is currently searching for a Call Center Assistant Manager to join our team! This individual day to day leadership to our ever expanding Call Center who supports our various Clinic locations. The Call Center Assistant Manager will continue to foster customer service and workflow initiatives to provide the best experiences to our patients.

What you would do in this role:

  • Maintain a high level of customer service for out external and internal customers.
  • Provide timely feedback to staff and management regarding performance or projects and initiatives.
  • Assure delivery of care that is consistent with private, state, and federal regulations.
  • Monitor and ensure all patient demographics in the computer system are entered with thoroughness and accuracy.
  • Perform as required, all office functions related to the call center desk.
  • Use working knowledge of customer service when assisting with customer relations, scheduling appointments, communicating to other departments and other needs provided by the call center.
  • Communicate and train existing staff members on any policy, procedure or system changes.
  • Perform routine department rounds to monitor the environment and provide support to staff.
  • Ensure key positions are appropriately staffed at all times.  

Here’s what makes an ideal candidate:

  • Associate degree or equivalent education/experience/credentials preferred.
  • 2-5 years of prior experience in a healthcare setting and working knowledge of EMR systems with emphasis on customer service is required.
  • 1-2 years of prior lead or management experience in a medical office setting is strongly preferred.  
  • Exceptional leadership skills with the proven ability to build high performing and high functioning teams.
  • Excellent coaching, counselling, listening and communication skills.

Only those applicants selected for an interview will be contacted.

Job Details

Date Posted July 11, 2018
Date Closes August 10, 2018
Address 2808 S 143rd Plaza
Located In Omaha, NE
Department Clinic
Function Call Center Assistant Manager
Job Type Full-time Employee
Monday - Friday
Hours 40 hours per week; Benefit Eligible
Positions Available 1
SOC Category 11-9111.00 Medical and Health Services Managers
Zipcode 68144
Name Taylor Petersen
Address 2808 South 143rd Plaza
City, State and Zip Omaha, NE 68144
Phone 402-609-2006
FAX 402-609-2020

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Profit Sharing
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Clothing Allowance
  • Free Parking
  • Health Fair
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • Team Management
  • Computer Usage
  • Problem Resolution
  • Strong Time Management
  • Healthcare Administration
  • Medical Documentation Management
  • Patient Healthcare Scheduling
  • Patient Registration
  • Cerner Powerworks
  • Greenway Medical
  • Healthcare Software
  • Orthopedic

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • And More ...