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Patient Access Department - Patient Access Representative (Casual)

OrthoNebraska Omaha, NE

Job Description

OrthoNebraska is focused and dedicated to the complete care and treatment of the orthopaedic patient. As the area’s leading provider of orthopaedics, we committed to provide exceptional patient care with 24 beds, 12 operating rooms and clinic locations across Iowa, Nebraska and Missouri. OrthoNebraska offers comprehensive care that includes both surgical and non-surgical intervention and is supported by a range of sub-specialized providers. OrthoNebraska specializes in the diagnostic, surgical and rehabilitative needs of persons with musculoskeletal conditions. Our facilities are state-of-the-art and focused on high quality, cost effective care. Our staff is chosen for their experience and passion for outstanding patient care.


This Patient Access Representative will cross-train in our expanding Therapy and Imaging Departments, while providing outstanding customer service to our patients. This versatile position will offer coverage for scheduled time off, projected increase patient volumes and occasional unscheduled call in/sick call. Our Casual/PRN position’s usage will fluctuate depending on the need of the department and does not have a set and/or promised amount of hours per week. While the position is defined as Casual, it will support two fast-paced departments and will maximize the amount of available hours.

Job Responsibilities:

  • Provide exceptional customer service through face to face and phone interactions.
  • Accurately and efficiently schedule patients for appointments, registration paperwork, and patient insurance.
  • Complete all required billing information in the health information system.
  • Collect time of service and account balance payments from patients in a professional manner.
  • Direct customers to appropriate setting.
  • Provide assistant with internal and external incoming calls.
  • Utilize positive interpersonal skills with both internal and external customers in the daily performance of duties.
  • Regularly attend and actively participate in team meetings.
  • Maintain confidentiality and demonstrates respect for patient rights.


  • Associate degree or equivalent education/experience/credentials preferred.
  • BLS required within 60 days of hire.
  • Customer service and computer experience. Prior experience in a healthcare environment preferred. 
  • Understanding of the revenue cycle including insurance payers, billing, and collections is beneficial.
  • Ability to adapt to rapidly changing environments while meeting our customer’s demands and deadlines.
  • Participation by all members to support the team environment.

Only those candidates selected for an interview will be contacted.

Job Details

Date Posted May 11, 2018
Date Closes June 10, 2018
Address 2808 S 143rd Plaza
Located In Omaha, NE
Department Admitting
Function Patient Access
Job Type Casual / Contingent Employee
Shifts may vary Monday - Friday and/or Saturday, based on need.
Hours As Needed/Vary hours per week
Positions Available 1
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68144
Name Taylor Petersen
Address 2808 South 143rd Plaza
City, State and Zip Omaha, NE 68144
Phone 402-609-2000
FAX 402-609-2020

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Profit Sharing
  • Bereavement Pay
  • Cafeteria / Food
  • Clothing Allowance
  • Holiday Party
  • Wellness Program

This job requires the following skills

  • Customer Service
  • Data Entry
  • Insurance Claims Processing - Health
  • Computer Usage
  • Excellent Communications
  • Excellent Team Member
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Medical Documentation Management
  • Medical Receptionist
  • Cerner Powerworks
  • Orthopedic
  • Radiology
  • Rehabilitation Medicine

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Profit Sharing
  • Bereavement Pay
  • Cafeteria / Food
  • Clothing Allowance