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Customer Service Representative

Durham Staffing Solutions Omaha, NE

Our client is seeking to add a Customer Service Representative to their growing team. The selected individual will be responsible for sales activities from lead generation through the project management process; as well as, developing and implementing agreed upon sales and marketing plans.


  • Serve as the first point of contact for walk-in, e-mail, e-commerce and telephone customers.
  • Develop an annual sales plan with Franchisee or Center Manager, detailing activities to follow during the fiscal year.
  • Demonstrate the ability to carry on a business conversation with customers and decision makers.
  • Consultatively sell and make recommendations to prospects and clients using various products and brand?standards.
  • Identify sales prospects and contact using select concepts.
  • Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and e-mail.
  • Follow up on new leads and referrals resulting from telephone, marketing, and e-mail activity.
  • Develop a complete understanding of pricing and proposal models.
  • Complete all paperwork and follow established center procedures from initiation through completion of a project.
  • Prepare estimates and establish/maintain estimated follow-up procedures.
  • Communicate with customers on order status and change the production schedule.
  • Maintain an attractive retail environment (clean, organized, and functional).
  • Support center Franchisee or center manager as needed with reports, closeout, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
  • Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales ?meetings. Participate in center staff and sales meetings.
  • Assist in the implementation of company marketing plans as needed.
  • Perform market research, competitive shops and customer surveys.
  • Identify and resolve customer satisfaction issues.
  • Establish and maintain effective team relationships with all support departments.
  • Adhere to all company policies, procedures and business ethics codes.
  • Participate in and practice the brand mentality of “Everybody Sells”.
  • Constantly be looking for sales opportunities for the center.
  • Serve as a backup for answering the phone if the Franchisee, manager, and sales/service employees are busy assisting other customers.
  • Assist at the front counter as needed.
  • Understand the sales process enough to consult with customers to determine project needs and solutions.
  • Participate in marketing events such as open house(s) and telemarketing programs.
  • Assist in collection of account receivables.
  • Coordinate shipping schedules and delivery of merchandise and services.


  • Associates degree or higher.
  • A minimum of two years related work experience.
  • Solid work history.
Instant Answers
providedProvided by company
Full-time Employee
Date Posted May 23, 2022
Date Closes June 22, 2022
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68137
Name Personnel Consultant
Address 5830 S 142nd Street
City, State and Zip Omaha NE 68137
Phone (402) 827-8003
FAX (402) 827-8006

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Medical
  • Paid Vacations
  • Sick Leave

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