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Customer Experience Representative

Durham Staffing Solutions locationOmaha, NE
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16 positions
1 applicant
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16 positions
1 applicant
info linkReport a probelm Originally Posted : January 18, 2022 | Expires : February 17, 2022

Details

Job Type
Full-time Employee Show Shift
Custom
Salary
Unspecified
Contact Details
Name Personnel Consultant
Address 5830 S 142nd Street
City, State and Zip Omaha NE 68137
Phone (402) 827-8003
FAX (402) 827-8006
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Job Location
Omaha, NE, United States

Description

Our client is seeking a Customer Experience Representative to join their growing team. The selected team member will be responsible for answering inbound telephone calls and delivering a positive consumer experience. This role also identifies and serves customers by providing them financial education, troubleshooting various subjects, and recommending products or services.
Key Accountabilities:

  • Provide prompt, efficient, and accurate service via email, phone, and online channels with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
  • Assist with account inquiries, debit or credit card requests, member maintenance needs, transfers, loan payments, mortgage inquiries, internet banking, bill pay, statement inquiries, stop payments, disputes, and non-monetary transactions.
  • Analyze and research complex account discrepancies including loan corrections, misapplied payments and dividend re-calculations, determining method of correction and notifying appropriate internal departments.
  • Act as liaison between costumers and various internal departments or external vendors.
  • Identify cross-sell opportunities and is accountable for meeting customer needs through maintaining a strong knowledge of products and services available to customers.
  • Maintain adherence to all organization policies, procedures, and regulatory requirements; including following all procedures pertaining to Bank Security Act (BSA), USA Patriot Act, and OFAC while also demonstrating professional service skills and financial integrity.

Qualifications:

  • A minimum of two years of similar or related experience.
  • A high school diploma or equivalent.
  • Strong phone etiquette and customer service skills.
  • Ability to maintain high degree of confidentiality and discretion.
  • Excellent communication skills, including written and verbal.
  • Proficiency with computers and other office equipment.
  • Ability to multitask and work within a fast-paced environment.

Instant Answers
providedProvided by company
Full-time Employee
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Durham Staffing Solutions

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