Our client is seeking a Community Outreach Coordinator to join their team. The selected individual will be responsible for coordinating and assisting law enforcement with activities such as providing direct support and referral services, assisting consumers with problem-solving options, and facilitating presentations and public speaking activities.
- Answer and field phone calls at specified law enforcement partner from consumers in need of support. Coordinator duties include, but are not limited to, providing caring support/referral services, and helping consumers explore problem-solving options.
- Identify when a call for support becomes a crisis call and respond accordingly. This may include involving the Co-Responders and law enforcement with initiating a welfare check, and appropriate responses as a mandated reporter.
- Assist the Co-Responders and law enforcement on consumer home visits.
- Provide experience and consultation from a mental health consumer perspective to law enforcement and the Crisis Response Program staff concerning peer’s shared experiences on symptoms of mental illness, responses to and opinions of treatment, and experiences of recovery.
- Responsible for coordinating and disseminating information relevant to the Co-Responder program between the agency and law enforcement.
- Act as a connector to community services; including medical, behavioral, residential, entitlement, and any other needed services per interdisciplinary care plan.
- Work with consumer in the community as needed to support access to community services and supports.
- Coordinate with other agencies.
- Assist consumer with accessing other programs within the agency and assist with coordinate as needed.
- Provide coaching and recovery support; especially on issues of self-advocacy, linkage to aftercare, wellness self-management, medication adherence, smoking cessation, entitlements, and daily living activities.
- Provide telephonic, telehealth, as well as face-to-face outreach, engagement and service planning during active treatment and following discharge.
- Complete trainings and maintain proficiency with de-escalation and crisis intervention techniques.
- Facilitate presentations and public speaking activities with law enforcement.
- Carry a small caseload as needed help engage community consumers
- Log all calls and contacts with consumers including content, referrals, follow-up, etc. in Practice Management System following time limits set out in program plan.
- Follow agency and program requirements for data base maintenance and related record keeping.
- Maintain client documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure.
Professional Growth and Development/Team:
- Assist with Crisis Intervention Team (CIT) training by participating in activities such as coordinating, evaluating scenarios, and other activities assigned by law enforcement and supervisor.
- Represent the agency by serving on relevant internal and external committees.
- Collaborate with the team to promote a team culture and provide a community outreach coordinator perspective, experiences, and preferences to assist with self-determination and decision-making in treatment for consumers.
- Maintain a positive respectful demeanor in all contacts with staff and the public.
- Seek needed guidance in handling difficult client situations and establishing priorities for the job.
- Work to build positive productive relationships with other staff.
- Acknowledge and respect the chain of command within law enforcement.
- Follow all city ordinances, state laws, and code of conduct set forth by law enforcement.
- Aware of all rules and regulations within the agency and local law enforcement covering confidential dissemination of protected information and follow HIPAA guidelines.
- Maintain professional detachment and boundaries. Will not provide counseling services.
- Duties as assigned.
- Assist with special projects/assignments as requested by the Crisis Response Program Supervisor and/or Designated Supervisor within law enforcement.
- Bachelor’s Degree in Social Work or a related field required.
- Self-identify as a consumer with behavioral health lived experience, or close family member with lived experience, and willing to share experience preferred.
- Two or more years’ experience in case management/care coordination services.
- Strong verbal and written proficiencies of the English language is required; bilingual preferred.
- Demonstrated skills and competencies to work with vulnerable and diverse populations and consumers experiencing behavioral health needs.
- Ability to multi-task, problem solve, attention to detail, organizational skills, and use discretion and judgment within areas of responsibility while remaining flexible and responsive when faced with multiple urgent requests.
- Knowledge of the functions and services of the community organizations and related human services.
- Basic computer and detailed recordkeeping skills, previous office experience including use of computer, fax, printer, telephone system, etc.
- Skilled in maintaining effective working relationships with a wide range of personalities and law enforcement in a professional and courteous manner.
- Ability to work with people in a stressful environment and frustrating circumstances, while demonstrating controlled emotional affect in difficult situations.
- Must be able to pass fingerprinting and background check procedures.
- Regular and predictable attendance required.
- Valid driver’s License, good driving record, current auto insurance, and ability to drive for organization business.
- Must be able to work a flexible schedule, including evenings and weekends.
- Ability to negotiate and problem solve to resolve internal and external conflicts.
- Must be able to sit at desk and work at a computer screen for long periods of time.
- Potentially stressful work environment.
- Ability to travel as required.
- Ability to lift up to 50 pounds.
Durham Staffing Solutions