Description

Our client is searching for a Case Aide with expertise in refugee case management to join their team.  This team member will be responsible for providing direct client service for new arrivals, case management, accessing education opportunities, and finding suitable employment. If you are seeking a career opportunity and want to make a difference, this is for you! 

Key Accountabilities

Assist with employment services and case management and support:

• Support staff by scheduling and coordinating necessary appointments for clients
• Assist clients with transportation to and from appointments to fulfill activities under their service plan 
• Provide transportation to groups of clients utilizing large agency van or rented vehicles at times
• Help clients to learn how to ride the bus
• Assist with setup for housing including picking up and delivering furniture
• Support community services staff in other ways as assigned

Work with members of team and foster positive internal collaboration:

• Collaborate with agency's community services staff to help support the overall objectives of the department
• Communicate with team members to coordinate case management services
• Assist in ensuring interpretation is arranged when necessary

Establish and leverage community partnerships:

• Work to foster positive relationship with partner organizations serving clients
• Attend meetings or networking events with other community partners as needed
• Act on behalf of clients regarding their case when working with other organizations
• Maintain a positive, respectful demeanor during all contact with staff and the public

Documentation and Reporting:

• Assist in creating files clients and ensure all necessary documentation is present
• Ensure information is entered into program databases in a timely fashion
• Assist in compiling data when required for internal quality assurance or other reporting needs
• Ensure compliance in protecting confidential client or agency information

Performance Metrics:

• Clients assisted in setting up appointments or other services
• Clients receiving assistance with transportation to necessary services such as medical appointments, education enrollment, employment activities, etc.
• Overall compliance with client documentation

Qualificiations

• Fluent in English as well as refugee language (Arabic, Burmese, Karen, Nepali or Somali) preferred
• Experience in refugee services preferred
• Experience with case management preferred
• Experience working with individuals from other cultures is preferred
• Ability to independently problem solve and proactively address challenges
• Very organized with strong attention to detail
• Ability to work nights and weekends based on client needs